Pricing Only- Child Support Automation & Innovation for Modernization Quality Assurance

The State of Illinois, through the Department of Healthcare and Family Services (HFS), Division of Child Support Services (DCSS), is seeking a qualified professional services organization to provide Quality Assurance (QA) services for the Child Support Automation and Innovation for Modernization (CS AIM) project. The selected vendor will be responsible for reviewing deliverables and processes from the Design, Development, and Implementation (DDI) vendor and the Training and Implementation Support (TIS) vendor to ensure quality and accuracy during the development of a modernized child support information system. Key requirements include developing QA planning documents, conducting risk assessments and security audits, and participating in project management activities. The initial contract term is 5 years, with the option to renew for up to 5 additional 1-year terms, for a maximum total term of 10 years. Pricing must be submitted as firm hourly rates for identified consultant types, with a 10% holdback provision applied to all billings until the contract is completed.

This solicitation includes a 2% Business Enterprise Program (BEP) goal for minority, women, and persons with disabilities participation. No paper responses will be accepted, as the State will only consider electronic submissions through the BidBuy platform. The anticipated contract award and execution timeframe is spring 2021. The State has indicated it will not consider allowing periodic hourly rate increases or releasing the holdback amount on an annual basis. The total estimated value of the contract is not specified, but the RFP provides estimated annual hours and total cost for the initial 5-year term.