Personal Emergency Response System

CareOregon, a Dual Special Needs Medicare Advantage Plan (DSNP) in Oregon, is seeking quotes for a Personal Emergency Response System (PERS) vendor through Request for Quotes (RFQ) #2022-09. The procurement targets a comprehensive PERS solution for CareOregon Advantage members across six counties, with an initial contract for calendar year 2023 and potential two-year extensions. Vendors must provide an affordable, reliable, and user-friendly PERS with flexible connection methods capable of supporting up to 16,000 members starting January 1, 2023. The RFQ requires detailed vendor submissions covering company experience, staffing, service details, implementation timeline, customer base, service guarantees, data security, technical requirements, and pricing on a Per Member Per Month (PMPM) basis. Evaluation criteria will include vendor experience, staff qualifications, pricing, references, and proposed project approach. Quotes are due by May 26, 2022, at 2:00 PM, and must be submitted to Procurement@careoregon.org.

The RFQ does not explicitly mention set-aside designations or restrictions for specific enterprise types. While no incumbent vendor is directly identified, the procurement covers jurisdictions including Clackamas County and Multnomah County, with an estimated potential member population across CareOregon's service regions. The organization requires vendors to demonstrate experience with Medicare Advantage populations and provide flexible PERS solutions accommodating members with and without LTE or WiFi access. CareOregon indicates members should have device choice and expects approximately 4-5% monthly disenrollment rates. Though specific budget ranges are not detailed, the RFQ suggests the contract will be structured on a PMPM pricing model, with vendors expected to provide utilization rate insights from comparable Medicare Advantage populations. The procurement emphasizes data security, with preferences for SSAE 18 SOC2 Type II audit compliance or alternative robust security monitoring approaches.