Personal attendant services (PAS)

The Delaware Health and Social Services Division of Services for Aging and Adults with Physical Disabilities is seeking a vendor to provide Personal Attendant Services (PAS), a participant-directed service supporting individuals with disabilities. The Request for Proposal (RFP) solicits a comprehensive service provider capable of recruiting, training, and managing personal attendants who will assist participants with daily living activities such as bathing, dressing, meal preparation, transportation, and communication support. Vendors must demonstrate expertise in support brokerage, financial management, and participant-directed service delivery, with evaluation criteria weighted as follows: work plan (50%), corporate qualifications (20%), service unit rate reimbursement (20%), and program staffing (10%). The procurement timeline includes key dates: questions due by 9/30/2025, question responses posted by 10/17/2025, and proposals due on 11/26/2025 at 1:00 PM EST, with an estimated award notification date of 12/12/2025. The initial contract term is one year with four optional one-year extensions, potentially extending the total contract period to five years, with services to be reimbursed at hourly rates and a minimum billing unit of 0.25 hours.

The RFP encourages participation from diverse business enterprises, offering optional certifications for Minority Business Enterprise (MBE), Woman Business Enterprise (WBE), Disadvantaged Business Enterprise (DBE), Veteran Owned Business Enterprise (VOBE), and Service-Disabled Veteran Owned Business Enterprise (SDVOBE). Vendors must complete several attachments, including a Non-Collusion Statement, Confidential Information Form, Business References Form, and Subcontractor Information Form, which provide opportunities for businesses to demonstrate their qualifications and potential subcontractor relationships. While specific budget details are not explicitly stated, the Professional Services Agreement indicates a total maximum expenditure of $1,000,000.00 for the contract period. The solicitation requires vendors to provide comprehensive support services, including background checks, payroll processing, and financial management, with strict requirements for maintaining individual service plans and ensuring participant autonomy. Vendors must also comply with detailed insurance requirements, including workers' compensation, commercial general liability, automotive liability, and potential cyber liability insurance.