Overland Park License Office

The Missouri Department of Revenue is requesting proposals for office management and customer service operations at the Overland Park License Office under RFP DOR-FY25-0022-SL, with proposals due June 9, 2025 at 2:00 p.m. Central Time. The Department has determined that competitive proposal methodology is appropriate for this solicitation based on the complex requirements and need for flexible solutions.

The scope requires operation of a full-service license office processing driver and non-driver license issuances and renewals, motor vehicle registrations, titles, and collection of associated taxes and fees in compliance with Missouri law and Department of Revenue policies. The contractor must maintain professional customer service standards and operate the office in the specified geographic location. The contractor bears responsibility for all facility costs, utilities, employee compensation, equipment (except state-provided workstations), insurance, and operational expenses.

The contract term is five years from the effective date with an optional renewal of an additional five years at the Department's sole discretion. The contractor receives compensation solely through processing fees established under Section 136.055, RSMo, with fee schedules detailed in Attachment 2. Liability insurance requirements are $500,000 minimum per policy for offices processing fewer than 25,000 annual transactions, or $1,000,000 for higher-volume offices; crime insurance bonding must be obtained prior to opening.

Evaluation uses multiattribute scoring methodology. Responses must be submitted electronically through the MissouriBUES statewide eProcurement system; mailed, courier, or hand-delivered responses are not accepted. The submission checklist requires completed exhibits including Contract License Office Manager acknowledgment, security clearance reports dated no earlier than sixty calendar days prior to the proposal end date, tax compliance verification (Exhibit E), and credit and asset verification (Exhibit G). Tara Ronimous, procurement buyer, handles solicitation questions at TARA.RONIMOUS@DOR.MO.GOV. Payment terms are Net 45.