Oracle CX Maintenance Support Enhancement & Training

The State of Illinois is issuing a small purchase with sole source conditions for Oracle CX Maintenance Support Enhancement & Training to be awarded to CPI Solutions, with proposals due September 17, 2026.

This is a sole source procurement, meaning competitive bidding is waived and the contract is directed to a single vendor. The scope encompasses Oracle CX maintenance support, enhancement services, and training delivery; specific service levels, duration, and deliverables are not detailed in the posted materials.

Standard Illinois Certifications (Version 26.2) apply as a material condition of contract award and performance. Vendors must comply with 34 distinct certification areas covering vendor eligibility, legal status, criminal history, financial obligations, tax compliance, employment practices, and anti-discrimination standards. Contractors with contracts exceeding one year must certify annually by January 1 regarding changes affecting eligibility under Article 50 of the Illinois Procurement Code. Non-compliance or false certifications expose vendors to contract voidability, suspension, debarment, civil fines, or criminal penalties under the Illinois False Claims Act. Specific requirements include drug-free workplace standards (vendors with 25+ employees or contracts exceeding $5,000), cybersecurity standards, domestic product procurement preferences, political contribution restrictions, and prohibitions on forced labor and child labor in foreign-made materials.

Contract performance is governed by Illinois Standard Terms and Conditions (Version 23.2). Vendors must maintain general commercial liability insurance of $1 million per occurrence and $2 million annual aggregate, auto liability of $1 million per occurrence, and workers' compensation insurance as required by law. The State retains audit rights, records must be retained for three years (five if federal funds are used), and intellectual property vests with the State. The State may terminate for cause with immediate notice or for convenience with thirty days' notice. All subcontractors require prior written approval.