OpManager Annual Maintenance and Support - (SP)

The Illinois Department of Innovation and Technology is issuing a Small Business Set Aside procurement for one-year maintenance and support services on existing OpManager licenses. This solicitation is designated exclusively for registered Small Business Set Aside vendors and requires bidders to provide comprehensive annual maintenance and support to ensure continued operational functionality of the OpManager software platform. The procurement seeks to maintain existing licenses through vendor-provided technical support, updates, and service level commitments necessary for sustained system performance. Prospective vendors must submit bids electronically through the BidBuy portal with all required documentation, including vendor disclosures and certifications, by the February 10, 2026 deadline. Questions regarding the solicitation must be directed to the designated information contact no later than 5 p.m. on January 30, 2026. Bids must remain firm for 90 days from the opening date, and award will be made to the lowest priced responsive and responsible bidder meeting all specified criteria. The State will evaluate proposals based on responsibility, responsiveness, and price, with Illinois Standard Terms and Conditions and Illinois Standard Certifications governing all resulting contracts.

This procurement is restricted to registered Small Business Set Aside vendors, limiting competition to qualifying small businesses as defined by Illinois procurement regulations. The solicitation does not identify an incumbent vendor or specify existing infrastructure requirements beyond the reference to current OpManager licenses requiring maintenance coverage. No specific bid or performance bonds are required for this procurement. While the attached documentation does not provide an explicit budget range or award value, the one-year maintenance and support contract structure suggests a service-based engagement with costs determined by the scope of licenses covered and the level of support services required. Vendors should consult the items tab within the BidBuy posting for additional details regarding the number of licenses, support parameters, and any other specifications affecting pricing and contract value.