OnSolve, LLC Web based phone system

Fulton County, Georgia, through the Women, Infants, and Children (WIC) program and the Georgia Department of Public Health, is pursuing a sole source procurement for OnSolve, LLC's web-based communication system called One Call Now. The contract seeks to acquire a comprehensive notification platform that enables automated call and text messaging services in multiple languages, specifically for appointment reminders, missed appointment notifications, emergency alerts, and outreach communications. Key deliverables include an encrypted peer counselor text chat feature, the ability to send messages across 16 languages with translation capabilities in 21 languages, and a system capable of delivering 15,000 calls and 150,000 texts per minute. The procurement is a sole source contract with a specified due date of February 24, 2025, and a posted date of February 17, 2025. OnSolve's unique proprietary mapping process, which allows for dynamic subgroup creation and customized messaging based on data file filters, appears to be the primary evaluation criterion for this procurement. The system's ability to create targeted communications, including age-appropriate breastfeeding texts and WIC-specific appointment messages, distinguishes it from potential competitors.

The procurement appears to be a direct sole source award without competitive bidding, which typically implies no specific set-aside designations or restrictions on vendor types. The anticipated contract value is $10,500, suggesting a relatively small-scale engagement focused specifically on the WIC program's communication needs. No incumbent vendor information is explicitly detailed, though the documents suggest OnSolve is being selected based on its unique technological capabilities. The procurement requires integration with existing WIC program infrastructure, with a focus on enhancing communication and outreach capabilities. The system must be compatible with current WIC participant data management systems and capable of handling multilingual communications across various communication channels. OnSolve's proposed solution includes advanced features such as targeted messaging to SNAP and Medicaid recipients, a Peer Portal for outreach, and the ability to create dynamic communication groups based on specific participant characteristics.