Sole Source Letter for Fulton County WIC 02_0.pdf

6240 Avalon Blvd.

Alpharetta, GA 30009

866 939 0911 onsolve.com

To the best of our knowledge, OnSolve’s One Call Now product is the only vendor who provides WIC automated messaging services with all the following attributes:

• Automated web hosted customized WIC messages delivered automatically by phone to all landlines and by text to all cell phones without tracking the device type,

• High volume delivery – 15,000 calls and 150,000 texts per minute, connecting with 55 phone carriers plus hundreds of international carriers

• Initiating from multiple secure telco facilities

• Our service offers automated appointment reminder calls and SMS texts without the need to purchase equipment, phone lines, cell phone plans or use IT staff’s daily intervention.

• Our service offers automated customized message delivery to deliver notifications unique to 1) each clinic 2) each language 3) each appointment type 4) client data 5) two-way chat keyword 6) custom auto-reply 7) Acquire link..

• Our service allows clinic staff and peer counselors to create their own on-the-fly targeted outreach messages e.g. all Spanish BF moms, all prenatals due next month, recently terminated by date range, and more..

• Our service delivers custom and age-appropriate weekly breastfeeding texts from 20 weeks in gestation to 6 months in age which may be delivered presently in 11 languages.

• Our service has Call-to-action Keywords for WIC recruitment campaigns

• Our service has Smart Phone apps for customers to create/send messages from any location.

• Our service has human recorded WIC specific appointment messages in 16 languages and human-translated WIC texts/emails in 21 languages.

• Our service can send future appointments, missed appointments, expiring benefits, nutrition ed and recently terminated messages.

• Our service meets FCC requirements and allows clients to self-manage their preferred method of notifications via self-opt in/opt-out.

• Our service automatically displays the dynamic Caller ID for each clinic within your region.

• Our service includes an option to purchase a dedicated short code unique to your organization.

• Our service is capable of delivering thousands of calls and tens of thousands SMS text messages per minute simultaneously without affecting other ongoing jobs. We are the fastest in the nation.

• Our service cross connects with dozens of phone carriers both domestic and international.

Risks associated with using competing products include:

Extremely slow delivery time: Example Michigan State’s WIC messaging would take 27 hours using AWS vs 3-5 hours using ours. Voice delivery is even slower. The state used AWS for COVID messaging and One Call Now for WIC so there was excellent side-by-side data.

Unreliable messaging: Example Dallas hosted a study in 2019 comparing One Call Now’s reliable message delivery vs the state text delivery system. The competing service often delivered messages at incorrect times (e.g. middle of the night).

Generic Messages: It is important for WIC messages to include specific instructions, the location of the scheduled appointment, and in the proper language. Most automated message delivery systems are unable to automatically deliver a customized message without a great deal of data manipulation first.

Unable to deliver to international numbers: To the best of our knowledge, no other WIC messaging vendor can deliver messages in the number of international carriers as OnSolve. Most WIC messaging vendors are unable to deliver messages to any international carrier.

One Call Now has a proprietary mapping process which automatically delivers mass appointment related messaging perfectly customized for each scenario (clinic, instruction, language, two-way text, call-to-action keyword, auto-reply). This proprietary mapping process also enables the user to create dynamic subgroups based off filters in the data file, including date ranges PLUS language to create specifically targeted subgroups.

With WIC, it is important for participants to know what to bring, where to attend or if the meeting is virtual, and receive it in their language. This proprietary mapping also will automatically place participants in their unique subgroup for easy on the fly messaging, populate the Peer Portal (which is necessary for the TX WIC Peer Dad Program) with a current snapshot of the participant status, and enable the automated weekly breastfeeding texts.

To the best of our knowledge, One Call Now by OnSolve is the only vendor for WIC who offers these

WIC outreach and recruitment services:

• Automated weekly breastfeeding texts which are delivered automatically each week (in the correct language) according to where mom is in her cycle from 20 weeks in gestation to 6 months in age. We are currently delivering these messages in 114 languages.

• The Peer Portal which automatically applies breastfeeding and prenatal participants into their Peer subgroups for targeted outreach messaging plus two-way chat.

• The Peer Dad program for Texas WIC. The first of its kind across the nation.

• WIC eligible messaging to SNAP and Medicaid recipients utilizing call-to-action keywords which automatically group interested Non-WIC people to the correct agency for follow up. These messages are also automatically delivered in the correct language.

To our knowledge, there are no other vendors who offer these services.