Online Ticketing Service

Davis School District in Utah is seeking a comprehensive online ticketing service through a competitive Request for Proposal (RFP) with solicitation number KH25-013. The procurement involves a dynamic, hosted software solution to facilitate real-time online ticketing for school events, performances, and activities, with key requirements including event selection, potential reserved seating, seamless payment processing, and in-person ticket sales capabilities. Vendors must provide a web-based, encrypted platform that supports multiple ticket purchase methods, customized sales reporting, and secure payment processing with PCI Level 1 compliance. The evaluation will be conducted in three stages, with vendors required to pass minimum mandatory requirements, achieve a minimum of 70% on technical evaluation, and then submit cost proposals. The technical evaluation will allocate 100 possible points across four categories: data security (30 points), ease of use and customer support (30 points), reporting (20 points), and sales (20 points). The RFP was released on January 31, 2025, with proposals due electronically by February 28, 2025, at 2:00 PM through www.bidnetdirect.com/utah/davisschooldistrict.

The contract is structured as a multiple award opportunity with a fixed five-year term and no renewal options. While no specific set-aside designations for disadvantaged enterprises are explicitly mentioned, vendors must comply with anti-discrimination provisions and verify their business status, including whether goods or services are produced in Utah. The RFP requires vendors to certify they are not engaged in economic boycotts and maintain compliance throughout the contract duration. Vendors must provide comprehensive insurance coverage of at least $1,000,000 per incident and $3,000,000 in aggregate, and demonstrate financial stability and service capabilities. The district will award the contract based on best value, considering factors such as local presence, experience, performance ratings, and service levels. Although a specific budget range is not disclosed, the comprehensive technical requirements and multi-stage evaluation process suggest the district is seeking a robust, high-quality online ticketing solution that can effectively manage event sales, financial transactions, and patron engagement for multiple school venues.