Online Printing and Mailing Services

The Texas Office of the Attorney General's Child Support Division (OAG-CSD) is soliciting proposals for RFP 302-25-C-02171, seeking a contractor to provide web portal-based online printing and mailing services. The primary objective is to establish a system that enables remote workers to upload documents, enter customer information, and have items printed, stuffed into envelopes, and mailed. The initial pilot project will process approximately 40,000 pieces, with potential expansion from the current annual volume of 358,084 pieces. The contractor must support processing documents ranging from single-page forms to 25+ page court orders, accommodate up to 50 CSD users, and provide comprehensive data security and tracking capabilities for certified mail. Evaluation criteria will be weighted as follows: Company Qualifications (30%), Solution (40%), and Pricing (30%), with key dates including a question submission deadline of January 3, 2025, and a proposal response deadline of January 27, 2025. The initial contract term will run through August 31, 2026, with two optional one-year renewal terms, and an expected contract award in April 2025.

The procurement includes a 26% Historically Underutilized Business (HUB) subcontracting goal, with monthly progress assessments required. Vendors must provide specific insurance coverage, including Commercial General Liability insurance of $500,000 per occurrence with $1,000,000 aggregate, Automobile Liability insurance, and Workers' Compensation coverage. The RFP requires vendors to complete multiple forms, including a HUB Subcontracting Plan, Security Incident Report form, and Certificate of Destruction, demonstrating comprehensive compliance and security protocols. While no specific incumbent vendor is mentioned, the contract will require integration with existing OAG systems and support for various mailing types, including First Class, First Class Certified, and Certified Mail with electronic and physical return receipt options. Pricing will be structured by document page count ranges (1-6 pages up to 61-75 pages), with all costs including postage, envelope, and printing expenses. Although no explicit budget range is provided, the scale of the project suggests a significant contract value with potential for expansion beyond the initial pilot phase.