On-Site and Remote Information Technology Support Services for Kimble County, TX

Kimble County, Texas is seeking a comprehensive Information Technology (IT) support services contractor to provide both on-site and remote technical support for county government operations. The solicitation covers IT systems across multiple county facilities, including the Courthouse, Sheriff's Office, County Clerk, and Tax Office, serving approximately 75 county employees with an estimated 20 regular IT equipment users. The contract requires a full range of IT support services, including help desk, end-user support, server and network management, cybersecurity, backup and disaster recovery, productivity software support, vendor coordination, and annual IT planning. Vendors must provide services with specific response time goals ranging from 1-hour remote response for critical issues to 3-business-day remote response for low-priority issues. The Request for Proposals (RFP No. 25-033-K) was released on September 15, 2025, with a pre-proposal conference scheduled for September 30, 2025, at 9:00 AM CDT via Microsoft Teams. Questions are due by October 3, 2025, and proposals must be submitted by October 22, 2025, at 5:00 PM CDT, with an anticipated contract award in November 2025.

The county encourages participation from Small, Minority-Owned, Women-Owned, Veteran-Owned, Historically Underutilized Businesses (HUBs), and Disadvantaged Business Enterprises (DBEs). Minimum qualifications for proposers include having at least three years of continuous IT support experience, maintaining two full-time equivalent IT support personnel, possessing relevant technical certifications, and demonstrating ability to support a Microsoft Windows environment. Vendors must comply with Texas procurement laws, prohibited technology regulations, and data privacy standards including CJIS, HIPAA, and FERPA. The initial contract term is 12 months, with options to renew for up to four additional one-year periods. Proposers must provide comprehensive insurance coverage, including Workers' Compensation, Commercial General Liability, Business Automobile Liability, Professional Liability, and Cyber Liability, with coverage limits ranging from $1,000,000 to $2,000,000. While a specific budget range is not explicitly stated, the pricing form indicates an expectation of eight hours of monthly on-site support with additional hourly rates for various IT roles, suggesting a flexible pricing structure based on county needs.