Remote Supports and Monitoring 2025

The Massachusetts Department of Developmental Services (DDS) is seeking qualified vendors to provide Remote Supports and Monitoring (RSM) services as part of its Technology Forward initiative. The objective is to promote supportive technology that enables more inclusive and independent living for individuals with intellectual and developmental disabilities (ID/DD). The RFR outlines requirements for service delivery, including evaluation, implementation, technology specifications, and organizational structure. Bidders must demonstrate expertise in remote supports, working with the ID/DD population, and implementing technology solutions. Proposals will be evaluated quarterly, and bidders may continue to submit proposals until June 30, 2028. The estimated total value of the procurement is $12.6 million over 5 years, with rates established in 101 CMR 424.00.

The RFR requires bidders to make a meaningful financial commitment by partnering with a Supplier Diversity Program (SDP) certified or recognized diverse business enterprise or non-profit organization. Licensing, certification, background checks, and other compliance measures are also outlined. No specific details are provided on incumbent vendors or current contractors, nor on any existing infrastructure or technology that requires integration. The contract will utilize a cost reimbursement and unit rate structure, though the exact award values or budget ranges are not specified.