Microsoft Unified Support

The South Carolina Department of Administration, Division of Technology Operations (DTO), is seeking bids for a three-year Microsoft Unified Support Agreement. The contractor will be required to work with Microsoft to determine the DTO's Unified Support needs and provide a cost estimate. The contractor must provide a three-year Microsoft Unified Support Agreement which includes Proactive Credits, Enhanced Designated Engineering for Azure, and Service Delivery Management. Offers must be submitted by June 17, 2024, and the award will be posted on June 18, 2024. The solicitation outlines the pricing terms, which require the contractor to provide pricing for the three-year Microsoft Unified Support Agreement.

The solicitation does not indicate any specific set-asides or restrictions on the types of organizations that can respond. There are also no mentioned incumbents or current contractors. The budgetary estimate provided suggests the total contract value could range from approximately $3 million to $3.7 million over the three-year term, with additional charges for base support, proactive credits, designated engineering, and service delivery management.