NIGP 83932: Call Answering Telephone Systems (Low Volume)

NIGP 83932 Call Answering Telephone Systems (Low Volume), an Item code, covers 24-hour answering and dispatch services for municipal departments, including call recording, bilingual support, multi-line call handling, and service-level management. State and local governments under this code are buying telephone answering and dispatch functions for utilities departments, customer support centers, and financial aid operations, typically with capabilities to handle normal volumes of 20–50 simultaneous calls and extraordinary peaks exceeding 100 calls per hour. Services include call recording with specified retention periods, daily reporting, bilingual English and Spanish support, and documented emergency response protocols for service disruptions. Issuing bodies span counties, cities, and public universities seeking to outsource call-answering operations rather than maintaining in-house staff; Collier County Board of County Commissioners, the City of San Marcos, Texas, and Middle Georgia State University have posted opportunities under the code in the last four months.

Recent opportunities show a geographic spread across Texas, Florida, and Georgia. Collier County Board of County Commissioners posted ITB 26-8670 for answering and dispatch services for its Public Utilities Department on July 13, 2026, with bids due August 13, 2026, at 3:00 p.m. EST, requiring vendors to handle normal incoming call volumes of up to 20 simultaneous calls and extraordinary volumes exceeding 100 calls per hour, with a three-year contract term and one optional two-year renewal, structured around a base monthly fee covering up to 5,000 calls with overages charged separately, and historical annual spending of approximately $60,000, subject to a local-vendor preference under Collier County Procurement Ordinance Section Sixteen. The City of San Marcos, Texas issued RFP 2026-044 for Utilities Customer Support Center Answering Services with sealed proposals due July 9, 2026, at 2:00 p.m. local time. Middle Georgia State University posted an eRFP for Call Center Services supporting Financial Aid and Bursar offices under a contract period commencing July 1, 2026, with proposals due April 17, 2026.