NIGP 83932: Call Answering Telephone Systems (Low Volume)

NIGP 83932 Call Answering Telephone Systems (Low Volume), an Item code, encompasses inbound call management, answering service, and telephone dispatch operations that state and local governments use to handle customer inquiries, public-facing support, and emergency-response routing. School districts, county utilities departments, and municipal customer-service centers solicit under this code for 24-hour answering and dispatch capabilities covering voice calls across standard phone lines. The work includes call recording and retention, bilingual support, daily reporting, performance guarantees around answer time and dispatch response, and emergency protocols for service interruption or surge volumes. Issuing bodies span school districts (Hillsborough County Public Schools), county government departments (Collier County Public Utilities), and municipal utilities (City of San Marcos), with the volume and scope tied to the size of the jurisdiction and the department's call profile.

Recent activity clusters in Florida and Texas. Hillsborough County Public Schools posted RFP 26365RFPMST for Telecommunication Services-Voice (due September 25, 2026) covering approximately 280 facilities with 5,094 analog lines and PRI circuits, structured around a weighted evaluation of qualifications (30%), specifications (25%), cost and best value (35%), and HCPS small-business-enterprise utilization (10%). Collier County Board of County Commissioners issued ITB 26-8670 for answering and dispatch services to its Public Utilities Department (due August 13, 2026) with historical annual spending near $60,000, a local-vendor preference, and a three-year contract term with one optional two-year renewal; the scope covers normal call volumes up to 20 simultaneous calls and extraordinary volumes exceeding 100 calls per hour, with four-ring answer-time performance and ten-minute dispatch response required. The City of San Marcos posted RFP 2026-044 for Utilities Customer Care Center Answering Services (due July 9, 2026), though full pricing and contract terms were not disclosed in the available notice summary.