Management of Information, Licensing, and Enforcement System (MILES)

The Florida Gaming Control Commission is issuing a Request for Information (RFI) on modern, cloud-based enterprise solutions to support regulatory, licensing, and enforcement business processes under the Management of Information, Licensing, and Enforcement System (MILES) initiative, with responses due July 23, 2026.

This is a fact-finding phase preceding formal procurement. The RFI solicits vendor input on solution capabilities across seventeen functional areas: General Functionality, Batch & Web Service Exchange, User Interface, Entity Management, Configuration Administration, Online Services, Applications, License Management, Auditing & Inspections, Compliance & Enforcement, Financial Management, Document Library, System Administration, Workflow Engine, Data Import & Extract, Reporting, Security Administration, and Environment Configuration. For each functional area, vendors must indicate whether their solution includes the capability, does not include it, or requires customization or modification.

Required capabilities include configurable business rules without coding; ADA accessibility; multi-platform support (Windows, macOS, iOS, Android); data residency within the continental United States; comprehensive audit trails; integration with external government systems; PCI-DSS compliance; Florida cybersecurity standards; and CJIS certification. The RFI documentation explicitly states that the functional requirements matrix represents a preliminary assessment and that specific requirements or items not included may be identified during the RFI process.

No contract value, budget allocation, incumbent contractor information, contract term, or evaluation criteria are specified in this information-gathering phase. No pre-bid meeting, site visit, or bidder conference dates are announced. The RFI serves to understand vendor capabilities and solution offerings in the marketplace to inform the Commission's future procurement strategy.