RFI - FGCC 25.26-13 APPENDIX A.docx

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Attached to
Management of Information, Licensing, and Enforcement System (MILES)
Solicitation number
RFI-16231
Issued by
Leon County, Florida

About this file

This document is Appendix A of a Request for Information (RFI) issued by the Florida Gaming Control Commission for a Management of Information, Licensing, and Enforcement System (MILES). The RFI solicits vendor solutions that address modern, cloud-based enterprise systems capable of supporting regulatory, licensing, and enforcement business processes. The appendix presents a comprehensive functional requirements matrix organized by seventeen functional areas, including General Functionality, Batch & Web Service Exchange, User Interface, Entity Management, Configuration Administration, Online Services, Applications, License Management, Auditing & Inspections, Compliance & Enforcement, Financial Management, Document Library, System Administration, Workflow Engine, Data Import & Extract, Reporting, and Security Administration, along with Environment Configuration requirements. For each item listed under these functional areas, vendors are instructed to indicate whether the capability is included in their solution, not included, or requires customization or modification. The document does not specify response dates, due dates, site visits, bidder meetings, award dates, or contract terms, as it serves as a preliminary, high-level baseline of requirements intended to provide respondents with a broad understanding of the Commission's needs.

The appendix does not contain information regarding pricing terms, set asides, incumbent contractors, current environment details, or funding requirements and sources. The document explicitly states that the listed items represent a preliminary assessment and that specific requirements or items not included in the matrix may be identified during the RFI process. The functional requirements encompass critical capabilities such as configurable business rules without coding, ADA accessibility, multi-platform support (Windows, macOS, iOS, Android), data residency within the continental United States, comprehensive audit trails, integration with external government systems, PCI-DSS compliance, and adherence to Florida cybersecurity standards and CJIS certification requirements.

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Addendum 2 RFI FGCC-25.26-13.pdf PDF
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RFI - FGCC 25.26-13.pdf PDF
Addendum 1 RFI FGCC-25.26-13.pdf PDF

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APPENDIX A

MANAGEMENT OF INFORMATION, LICENSING, AND ENFORCEMENT SYSTEM (MILES)

RFI NO. FGCC 25/26-13

The table below lists items associated with each functional area identified in the Request for Information. Please note, this is a preliminary, high-level list for the purpose of this RFI. There may be specific requirements or items not listed at this time. The items listed here serve to provide a baseline of broad understanding for respondents of this RFI.

In the “Response” column, please indicate how the solution addresses these features by responding with “Included in solution,” “Not included in solution,” “Requires customization or modification to solution” for each item listed in the table below.

Functional Area
Item
Response
General Functionality
Leverages modern, assistive technologies (Artificial intelligence, on-screen guidance, self-help resources, IVR, etc.) or capabilities to enhance end user support.
Choose an item.
General Functionality
Supports configurable business rules without contractor code and handle new business requirements.
Choose an item.
General Functionality
Serve as the Commission’s system of record.
Choose an item.
General Functionality
Be configurable and scalable and allows configuration changes with little to no coding by Commission staff.
Choose an item.
General Functionality
Allows setup and lookup table values to be configured per functional area by Commission staff.
Choose an item.
General Functionality
Allows Commission staff to create, validate, and retrieve SQL rules.
Choose an item.
General Functionality
Allows Commission staff to create, configure, publish, and remove views.
Choose an item.
General Functionality
Generate, store, modify, and transmit electronic licenses, in batches or individually, with authentication and validation.
Choose an item.
General Functionality
Generate, modify, and print physical licenses, in batches or individually, with authentication and validation.
Choose an item.
General Functionality
Ability for Commission staff to create, configure, store, and track dynamic or templated letters/correspondence for the purpose of notifications (license expiration notices, password expiration notices, status updates, etc.).
Choose an item.
General Functionality
Provides a built‑in email mechanism not reliant on on‑premises servers or separate mail relay.
Choose an item.
General Functionality
Provides automated email/notifications triggered by dates, user actions, and events (renewals, reminders, deficiencies).
Choose an item.
General Functionality
Maintains data integrity with field validation and consider physical/logical integrity.
Choose an item.
General Functionality
Displays Commission correspondence including application info, license info, announcements, notifications, and tasks.
Choose an item.
General Functionality
Be flexible to adapt to future processes and legislative or organizational changes.
Choose an item.
General Functionality
Accommodates functions/processes facilitated by existing licensure applications.
Choose an item.
General Functionality
Be business‑process driven and well‑documented (preferably contextually).
Choose an item.
General Functionality
Be configurable by Commission staff without contractor intervention (workflows, forms, rules, notifications, reporting).
Choose an item.
General Functionality
Adheres to Florida General Schedule records retention requirements.
Choose an item.
General Functionality
Facilitates state and agency reporting requirements.
Choose an item.
General Functionality
Supports current and future Windows, macOS, iOS, and Android operating systems.
Choose an item.
General Functionality
Logs all activity and provides complete audit trails (IDs, timestamps, modification types, etc.).
Choose an item.
General Functionality
Be ADA accessible.
Choose an item.
General Functionality
Provides built‑in disaster recovery capabilities.
Choose an item.
General Functionality
Allow full, unrestricted data access for custom reporting/queries.
Choose an item.
General Functionality
Ensures data processing/storage within the continental U.S.
Choose an item.
Batch & Web Service Exchange
Supports various data exchange forms with existing/future systems; enable staff configuration, maintenance, and monitoring.
Choose an item.
Batch & Web Service Exchange
Supports various integration methods such as API, file‑based, webhooks, middleware, hybrid models.
Choose an item.
Batch & Web Service Exchange
Supports configurable API rate limiting/throttling or similar traffic‑management features.
Choose an item.
Batch & Web Service Exchange
Integrates with external government agencies for automated data use (DL/ID, SSN, FDLE, financial/tax).
Choose an item.
User Interface
Provides user‑friendly UI accessible on mobile (iOS/Android) aligned with MDM standards.
Choose an item.
User Interface
Promotes intuitive design and minimal training for internal/external users.
Choose an item.
User Interface
Allows Commission staff to modify terminology in data entry and reporting.
Choose an item.
User Interface
Provides global re‑branding capabilities (logos, color palette).
Choose an item.
User Interface
Promotes best practice for information architecture/site structure aiding efficiency (menus, tabs, windows, views).
Choose an item.
User Interface
Provides accessible, efficient UI minimizing data entry effort and training time.
Choose an item.
User Interface
Offers online context‑sensitive help accessible at all levels.
Choose an item.
User Interface
Provides informative, meaningful error messages with admin‑editable text.
Choose an item.
User Interface
Allows administrators to modify home screen content (announcements, links, images, files; fonts/styles).
Choose an item.
User Interface
Permits data entry by replication and amendment of existing items.
Choose an item.
User Interface
Validate input data using configurable administrator‑defined criteria.
Choose an item.
User Interface
Provide roles/tools to create, configure, and report on validation checks.
Choose an item.
User Interface
Allow screens, text, reports, workflows to be configured by Commission staff without contractor intervention.
Choose an item.
User Interface
Follows UI best practices to reduce typographical errors and support data quality.
Choose an item.
User Interface
Allow users to open/work from multiple screens, tabs, windows, sessions simultaneously.
Choose an item.
User Interface
Provides admin functionality to configure concurrent session limits (e.g., restrict to single session).
Choose an item.
Entity Management
Provides facilitation of entity registration and identification as organization or individual and allows managing of entity records.
Choose an item.
Entity Management
Differentiates entities by purpose (permit holder, licensed individual, licensed supplier, complainant, subject of interest).
Choose an item.
Entity Management
Supports self‑establishment via web/mobile and staff‑created entities.
Choose an item.
Entity Management
Set required basic info for individuals (first name, last name, phone, email).
Choose an item.
Entity Management
Set required basic info for organizations (legal name, TIN, Florida Division of Corporations registration).
Choose an item.
Entity Management
Allows capturing of additional identifiers (SSN, EIN, PIN, DOR ID, Totes ID) when needed.
Choose an item.
Entity Management
Allows capturing of optional entity info (multiple addresses, phones, emails, demographics, contacts, locations).
Choose an item.
Entity Management
Allows entities to self‑manage optional info.
Choose an item.
Entity Management
Allows entities to self‑manage authentication credentials (username, password, MFA methods).
Choose an item.
Entity Management
Limits modifications to required basic info to Commission staff (with approvals/confirmation).
Choose an item.
Entity Management
Allows for verification/validation of data via integration with other government systems.
Choose an item.
Entity Management
Tightly integrates entity functionality with other solution functionalities/functional areas.
Choose an item.
Entity Management
Provides dynamic and pre‑defined search parameters to search across entity records.
Choose an item.
Entity Management
Provides reporting capabilities for entity functional area.
Choose an item.
Configuration Administration
Provides setup/config tables and related functionality (menus, drop‑downs, lookup values) across the solution.
Choose an item.
Configuration Administration
Allows Commission staff to create, configure, modify, and assign dynamic license types.
Choose an item.
Configuration Administration
Allows Commission staff to create, configure, modify, and assign dynamic fees (fixed/variable) by license type.
Choose an item.
Configuration Administration
Allows Commission staff to create, configure, modify, and assign dynamic fines (fixed/variable) for compliance/enforcement.
Choose an item.
Configuration Administration
Allows Commission staff to configure gambling activity assessments (taxes) using variables (facility, slots, cardroom, etc.).
Choose an item.
Configuration Administration
Allows Commission staff to configure facilities tied to permit holders and maintain authorized locations.
Choose an item.
Configuration Administration
Allows Commission staff to configure financial coding for fees/fines/assessments to reconcile with external systems (PALM, DOR, bank statements).
Choose an item.
Configuration Administration
Allows deletion of configurable items only if never used elsewhere.
Choose an item.
Configuration Administration
Allows for Enabling/disabling of configurable items at granular levels with tracked modifications.
Choose an item.
Configuration Administration
Maintains relational integrity when items are disabled.
Choose an item.
Online Services
Provides secure public‑facing license verification checks and be accessible/usable by public and entities.
Choose an item.
Online Services
Offers public‑facing features (portal for self‑registration/self‑management, license verification, complaint submission).
Choose an item.
Online Services
Provides account/identity management (email registration; username/password; MFA opt‑in and management; role‑based access).
Choose an item.
Online Services
Requires specific information for registration (first name, last name, phone, email etc.).
Choose an item.
Online Services
Allows portal access to online applications; ensuring applications meet statutory requirements.
Choose an item.
Online Services
Allows portal access for managing licenses; ensuring licenses meet statutory requirements.
Choose an item.
Online Services
Provides assistive help (phone/email support; on‑screen guidance; tooltips; contextual guides, etc.).
Choose an item.
Online Services
Provides public website interface for license verification without login (search fields configurable; clear results; view record screens, etc.).
Choose an item.
Online Services
Provides public website interface for submitting complaints anonymously or identifiably.
Choose an item.
Applications
Allows staff to create, configure, and maintain application types (Initial, Renewal, Update, etc.).
Choose an item.
Applications
Allow staff to create, configure, and maintain license types used in applications.
Choose an item.
Applications
Allows configuration changes for application processing/workflows (view, review, move through steps, modify, request info, etc.).
Choose an item.
Applications
Allows configuration changes to required/optional checklist items by criteria (background, fingerprinting, discipline, documentation, etc.).
Choose an item.
Applications
Allows viewing of related/historical data and performs validation checks based off of related/historical data.
Choose an item.
Applications
Integrates application functionality tightly with licensing functionality as well as other functional areas.
Choose an item.
Applications
Allows for creation/configuration/maintenance of rules enforcing data consistency/completeness (required fields, dates, step gating, etc.).
Choose an item.
Applications
Allows for creation/configuration/maintenance of application fees varying by criteria and integrates all fee functionality with the Financial Management functional area.
Choose an item.
Applications
Provides reporting capabilities for the application functional area.
Choose an item.
License Management
Allows for creation/display of profiles for licensed organizations/individuals throughout the application process.
Choose an item.
License Management
Able to generate unique license numbers with configurable rules (min/max length, numeric format, sequenced body, etc.).
Choose an item.
License Management
Ability to configure the display of current license data (number, type, status, issue/expiration dates, profession code/description, etc.).
Choose an item.
License Management
Ability to configure the display of historical license data (numbers, types, statuses, dates, profession code/description, etc.).
Choose an item.
License Management
Ability to configure the display of related data (entity, application, audit/inspection, compliance, enforcement, finance/revenue, files, historical/modification, etc.) from other functional areas.
Choose an item.
License Management
Allows Commission staff to manage licensee profiles (PII, demographics, license status, etc.).
Choose an item.
License Management
Provides robust searching of licensed organizations/individuals.
Choose an item.
License Management
Provides reporting capabilities for licensing functional area.
Choose an item.
Auditing & Inspections
Allows audits/inspections for all licensed entities.
Choose an item.
Auditing & Inspections
Allows creation, configuration, and maintenance of audit forms/schedules.
Choose an item.
Auditing & Inspections
Allows Commission staff to request/receive/store electronic documents for auditing.
Choose an item.
Auditing & Inspections
Supports requesting/receipt/upload/storing of various file types for auditing.
Choose an item.
Auditing & Inspections
Provides ability for audits to upload/transmit files online/offline with sync capabilities.
Choose an item.
Auditing & Inspections
Provides the ability to download, view, and print files related to the auditing & inspections functional area.
Choose an item.
Auditing & Inspections
Provides the ability to store and view historical forms/findings/records related to the auditing & inspections functional area.
Choose an item.
Auditing & Inspections
Allows actions based on findings to trigger inspections/investigations/enforcement/compliance activities.
Choose an item.
Auditing & Inspections
Provides the ability to conduct web‑based and mobile inspections. store documents.
Choose an item.
Auditing & Inspections
Provides the ability to conduct inspections online/offline with sync capabilities.
Choose an item.
Auditing & Inspections
Provides the ability to configure inspection forms/checklists/schedules.
Choose an item.
Auditing & Inspections
Provides ability during inspections to upload/transmit files online/offline with sync capabilities.
Choose an item.
Auditing & Inspections
Provide reporting capabilities for auditing/inspections functional area.
Choose an item.
Compliance & Enforcement
Provides facility compliance oversight (track regulated inventory; receive/log requests; capture serials/SKUs/vendor/license, etc.).
Choose an item.
Compliance & Enforcement
Provide individual compliance oversight and the ability to configure requirements per license type.
Choose an item.
Compliance & Enforcement
Allows for the creation/configuration/management/viewing/capturing enforcement case functionality (workflows, statuses, assignees, types, actions, subjects, files, forms, etc.).
Choose an item.
Compliance & Enforcement
Allows cases to be generated from various origins (workflow triggers, complaints, audits, investigations, inspections, and manual creation, etc.).
Choose an item.
Compliance & Enforcement
Ability to relate compliance and enforcement cases to all entity types (permit holders, licensed individuals/suppliers, complainants, subjects).
Choose an item.
Compliance & Enforcement
Visually displays workflow stage data (past/present/future stages/statuses; assignees; modification dates).
Choose an item.
Compliance & Enforcement
Provides reporting capabilities for compliance/enforcement functional area.
Choose an item.
Financial Management
Facilitates receiving/reviewing/processing of payment data related to licenses, fines, enforcement actions, etc.
Choose an item.
Financial Management
Allows configuration of banking/accounting info related to State‑standard systems (Merchant, FLAIR, PALM, Treasury, Totes, CMS, DOR).
Choose an item.
Financial Management
Ability to associate Commission activities with payment requirements (including facility distinctions, etc.).
Choose an item.
Financial Management
Ability to record/process/review/transmit payments adhering to Security Requirements (PCI‑DSS).
Choose an item.
Financial Management
Simplifies routing/submission/processing/association of payments overall.
Choose an item.
Financial Management
Supports various payment methods (credit, debit, paper checks, e‑checks, ACH, DOR).
Choose an item.
Financial Management
Does not store cardholder data (name, number, expiration, CVV, etc.).
Choose an item.
Financial Management
Ability to identify/process payment reversals (refunds, cancellations, overpayments, etc.).
Choose an item.
Financial Management
Ability to reconcile reversals from external systems (Wells Fargo, FLAIR, PALM, credits, etc.).
Choose an item.
Financial Management
Provides reporting capabilities for financial management functional area.
Choose an item.
Financial Management
Ability to categorize payment records by various business processes.
Choose an item.
Document Library
Provides a built-in document library centralizing documents/files and metadata across modules removing the need for external libraries or document storage.
Choose an item.
Document Library
Allows Commission staff to query/view specific documents.
Choose an item.
Document Library
Allows Commission staff to manage the relationships of documents.
Choose an item.
Document Library
Allows Commission staff to download, share, and upload documents.
Choose an item.
Document Library
Collects/stores/centralizes documents from all functional areas (applications, entities, online services, audits/inspections, compliance/enforcement, finance, correspondence, etc.).
Choose an item.
Document Library
Allows managing of files (view, download, share, save, copy, move, etc.).
Choose an item.
Document Library
Allows categorization of documents by classification, configurable tags, document data, method of receipt, purpose, etc.
Choose an item.
Document Library
Accepts, stores, and identifies documents from data migration (historical/future) and identify source (migration/integration/process).
Choose an item.
Document Library
Allows configuration and display of core file metadata (name, MIME type, size, created/modified/upload dates, created/modified/uploaded by, version, encryption status).
Choose an item.
Document Library
Provides reporting capabilities for document library functional area.
Choose an item.
System Administration
Provides Commission staff the ability to create, modify, manage, deactivate, and delete all users.
Choose an item.
System Administration
Allows Commission staff to create/configure roles/permissions supporting role-based access controls, assign permissions at module/action/data levels, etc.
Choose an item.
System Administration
Ability to control authentication/access methods and attributes (Entra ID integration, conditional access, session timeout/concurrency).
Choose an item.
System Administration
Provides Commission staff with administrative database access (schema changes, views, stored procedures, etc.).
Choose an item.
System Administration
Ability for Commission staff to configure business rules, forms/fields, workflows/automations, versioning/rollback, etc. via UI.
Choose an item.
System Administration
Ability for Commission staff to configure system‑wide settings/parameters (fiscal dates, hours, batch schedules, content/help/templates/labels, branding/terminology, etc.).
Choose an item.
System Administration
Ability for Commission staff to configure/manage/view system notifications and correspondence (email templates/triggers, communication channels, etc.).
Choose an item.
Workflow Engine
Standardizes/streamlines automated workflow processes across Commission/business areas.
Choose an item.
Workflow Engine
Manageable via no‑code/low‑code configuration by Commission staff.
Choose an item.
Workflow Engine
Supports role‑based execution.
Choose an item.
Workflow Engine
Supports trigger-based execution.
Choose an item.
Workflow Engine
Supports scheduled job-based execution.
Choose an item.
Workflow Engine
Ensures enterprise‑level auditability, security, performance.
Choose an item.
Workflow Engine
Ability to view flow logs, contextually, and globally, by Commission staff.
Choose an item.
Workflow Engine
Provides insight and analytics for flow executions, contextually, including error logs, events, timestamps, flow history, id’s associated to the flow, etc.
Choose an item.
Workflow Engine
Ability for workflows to be created, configured, assigned, enabled, disabled, etc. across all other functional areas.
Choose an item.
Data Import & Extract
Supports data imports/exports/extracts for CSV, Excel, XML, JSON, API (REST/SOAP), SFTP, etc.
Choose an item.
Data Imports & Extracts
Supports various frequencies of imports/exports/extracts and be scalable for growth.
Choose an item.
Data Imports & Extracts
Supports data mapping and transformations as needed.
Choose an item.
Data Imports & Extracts
Provides clear notifications for rejected files and allows reprocessing of rejected files.
Choose an item.
Data Imports & Extracts
Accepts historical data migrations.
Choose an item.
Data Imports & Extracts
Validates imports before completion (mappings, field lengths, duplicates, formatting errors, etc.).
Choose an item.
Data Imports & Extracts
Allows rollbacks of imports.
Choose an item.
Reporting
Provides pre‑built reports with flexible parameters, customizable reports, pre‑built dashboards, and customizable dashboards.
Choose an item.
Reporting
Provides built-in trend analysis and forecasting.
Choose an item.
Reporting
Tracks performance metrics and user activities (SLAs, KPIs, etc.).
Choose an item.
Reporting
Ability to generate/evaluate reports related to site analytics.
Choose an item.
Reporting
Ability to generate/evaluate reports on modification history across all functional areas.
Choose an item.
Reporting
Ability to generate reports contextually, across all functional areas.
Choose an item.
Reporting
Allow certain Commission staff to design/generate/deliver custom reports using all solution data elements.
Choose an item.
Reporting
Supports export formats such as PDF, XLSX, CSV, etc. provide executive summaries and operational detail reports.
Choose an item.
Reporting
Ability to create, modify, and classify executive summary reports and operational details reports.
Choose an item.
Reporting
Ability to save, for later use and share custom reports.
Choose an item.
Reporting
Provides the ability to generate data visualizations such as graphs, charts, tables, scorecards, plots, etc.
Choose an item.
Reporting
Provides the ability for on-demand, ad-hoc, and scheduling of reports (reoccurring, single instance, etc.).
Choose an item.
Reporting
Provides the ability to generate reports for user-defined parameters such as date/time, statuses, license types, users, record life-cycle.
Choose an item.
Reporting
Provides the ability for Commission staff to configure available report parameters per report.
Choose an item.
Reporting
Allows all reports to be viewable on‑screen, printable, shareable, exportable.
Choose an item.
Reporting
Ensures that the reporting functional area is tightly integrated with all other functional areas.
Choose an item.
Reporting
Enforces role-based access controls to regulate visibility and accessibility to specified reports.
Choose an item.
Security Administration
Encrypts data in transit and at rest.
Choose an item.
Security Administration
Provides role-based access controls and permission management.
Choose an item.
Security Administration
Allows certain Commission staff to create, copy, modify, delete, etc. roles without contractor intervention.
Choose an item.
Security Administration
Ability for Commission staff to assign varying access permissions to categories of staff.
Choose an item.
Security Administration
Complies with all applicable industry standards such as GDPR, HIPAA, FIPA, NIST, SAC, etc.
Choose an item.
Security Administration
Meets FedRAMP certified or equivalent requirements.
Choose an item.
Security Administration
Complies with all applicable industry standards for PCI‑DSS.
Choose an item.
Security Administration
Adheres to Florida FIPA 501.171 breach notifications.
Choose an item.
Security Administration
Meets State of Florida Cybersecurity Act 60GG‑4 (governance, risk documentation, US‑only residency, no non‑CONUS access, etc.).
Choose an item.
Security Administration
Meets patching as defined in Florida Cybersecurity Act 60GG-4.
Choose an item.
Security Administration
Meets current CJIS 6.0 and future CJIS standards to be CJIS‑certified at all times.
Choose an item.
Security Administration
Meets NIST SaaS definition (SP 800‑145) and NIST AI Governance (AI RMF).
Choose an item.
Security Administration
Provides controls to prevent unauthorized access.
Choose an item.
Security Administration
Supports MFA aligned with NIST SP 800-63-4 and 800-53 R5/Supp 5.2.0.
Choose an item.
Security Administration
Supports SSO, SAML, integration with IAM solutions.
Choose an item.
Security Administration
Allows IP range management and access controls.
Choose an item.
Environment Configuration
Provides, at a minimum, separate Development, Testing, and Production environments.
Choose an item.
Environment Configuration
Ensures environments are logically isolated and independently configurable by Commission staff.
Choose an item.
Environment Configuration
Ensures environments are easily identifiable (appearance, banners, captions, URLs, etc.).
Choose an item.
Environment Configuration
Ensures environments are replications of each other with the exception of the data housed within each environment.
Choose an item.
Environment Configuration
Enforces best practices for releases following scheduled deployments and update set promotions.
Choose an item.
Environment Configuration
Promotes consistency across all environments with configurable schedules for environment refreshes.
Choose an item.

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