Management and Process Improvement

Multnomah County's Department of Community Services is seeking consulting services through a Request for Programmatic Qualifications (RFPQ) for strategic planning, change management, process improvement, and teambuilding across five divisional areas: Director's Office, Animal Services, Elections, Land Use Planning, and Transportation. The procurement aims to establish a vendor pool of qualified consultants who can assist leadership in delivering services while advancing equity initiatives and organizational culture change. The contract will span five years, from July 1, 2021, to June 30, 2026, with the county anticipating payment at a single hourly rate. Proposers must receive a minimum of 70% of total possible points in each category they respond to, with evaluation criteria focusing on equity, inclusion, stakeholder engagement, virtual work capabilities, and organizational improvement methodologies. The solicitation is open from March 12, 2021, to April 19, 2021, with an optional virtual pre-proposal conference scheduled for March 18, 2021. Interested consultants must be legal entities registered to do business in Oregon and meet specific insurance requirements.

The county strongly encourages participation from Minority-Owned, Women-Owned, and Emerging Small Businesses, signaling a commitment to diverse vendor participation. While specific award values are not explicitly stated, the county notes that funding is not guaranteed and fluctuations in funding should be expected from year to year. Proposers must demonstrate capabilities in delivering consulting services across multiple organizational domains, with a particular emphasis on advancing racial equity principles. The procurement is supported by the county's Equity and Empowerment Lens, a transformative quality improvement tool focused on deconstructing systemic inequities and reconstructing more just organizational approaches. Vendors will be expected to align with the county's comprehensive approach to racial equity, which utilizes a 5P framework (People, Place, Power, Process, and Purpose) to analyze and transform institutional practices. Technical support for the proposal process is available via email at tsmmarketplacesupport@multco.us, and suppliers are advised to carefully review all documentation and meet all submission requirements.