Management and Operation of Off-Street Parking Facilities

Pierce County, Washington is requesting proposals for management and operation of County-owned off-street parking facilities, including garages and surface lots, with proposals due August 26, 2026 under RFP 2026-RFP-163.

The scope encompasses comprehensive operational management, on-site staffing, facility maintenance, revenue collection, customer service, security monitoring, and compliance with County policies. Vendors must manage parking attendant services, equipment maintenance, lot cleaning, violation processing, and coordination with County departments. Performance standards address facility cleanliness, staff responsiveness, equipment functionality, customer satisfaction, emergency response procedures, and incident reporting. Proposers must demonstrate relevant experience managing parking facilities of comparable size and complexity, maintain appropriate insurance coverage, and employ qualified personnel meeting specified training and background-check requirements.

Evaluation criteria prioritize operational experience, proposed staffing quality, financial capacity, service delivery methodologies, operational efficiency, service quality, safety protocols, and cost-effectiveness. Pricing shall be submitted according to County-specified format. The attached Annual Revenue and Expense exhibit (Attachment 2) requires detailed financial projections covering anticipated revenue from parking fees and operating expenses including staffing, maintenance, utilities, equipment, insurance, and administrative costs. A current fee schedule exhibit (Attachment 1) establishes baseline rates and fee structure for reference. Contract funding derives from parking revenues generated by the facilities, with vendors expected to implement cost-effective management practices while maintaining service quality.

The RFP documents include a Scope of Work, Service Agreement template, and exhibits detailing operational requirements and performance benchmarks. Contract term and renewal options are specified within the full RFP. Questions due and pre-bid meeting or site-visit dates are not identified in the source materials.