Draft_Parking_RFP_20260611_scw.docx

PIERCE COUNTY REQUEST FOR PROPOSALS

TITLE: MANAGEMENT AND OPERATION OF OFF-STREET PARKING FACILITIES

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RFP ISSUED BY:

Pierce County Procurement and Contract Services Attention: Procurement Specialist pcpurchasing@piercecountywa.gov 253-798-7456

Expected Term of Resulting Agreement The initial contract period is anticipated to be for 1 year. The County has the option of renewing for additional four, one-year successive, terms after the initial contract is executed.

Summary Pierce County (County) seeks proposals from qualified vendors to provide management, oversight, and on-site staffing of County-owned parking facilities including garages and surface lots.

Background Pierce County owns parking facilities in Downtown Tacoma and at the Pierce County Annex (2401 to 2501 South 35th Street). All fall under the custodial oversight of the County’s Facilities Management Department. Facilities Management’s mission is to provide quality spaces that are safe and ready to support Pierce County business each day.

As further described in detail in this Request for Proposals (RFP), day-to-day management of one garage and five surface lots – all in the vicinity of the County-City Building (930 Tacoma Avenue) has historically been outsourced by Contract to a private service provider, while the County provided direct management of additional lots and basement-level parking in the vicinity of the County-City Building and lots serving the Pierce County Annex. At all lots, County staff (and in some cases, other vendors) have been heavily involved in parking lot maintenance, security, and customer service contacts with County staff.

Over the past four years, the County acquired two office buildings with four surface lots and one basement-grade parking structure. Meanwhile, nearby development and changes in building use are impacting use of the Annex parking lots.

Through this RFP, Pierce County is seeking proposals from qualified vendors to provide management and oversight and, as necessary, staffing and technology solutions, common to the parking facilities in the County’s portfolio.

Timelines/schedule

Project Description The County will select a single vendor to provide management, oversight, and on-site staffing of County-owned parking facilities including garages and surface lots.

Facilities (more fully described below in the Scope of Work) include a standalone garage structure, basement level parking below office buildings, and surface lots. These facilities are primarily located in Downtown Tacoma with one facility located on South 35th Street.

Facility users include elected officials, employees, residents serving jury duty, customers receiving County services, and service providers (e.g. attorneys appearing in Court and contractors providing services to County agencies).

Some facilities provide a combination of revenue and non-revenue parking. Many are entirely non-revenue. The successful vendor will advise the County on options to generate revenue by making any “excess” capacity available to surrounding businesses and residents, and to support events in Downtown Tacoma.

Some parking is assigned – primarily to elected and senior officials – but most has been managed in a festival/first-come first-served style, with some zones restricted to certain users (e.g. jurors).

By the 4th quarter of 2026, approximately 700 employees will have permanently relocated to 1501 Market Street, a building acquired in 2023 and renovated between 2024 and 2026. Renovations were designed to accommodate an average of 40 percent occupancy each day. The successful vendor will partner with the County to effectively manage parking as a limited resource shared by multiple employees and visitors.

As part of day-to-day management, the County expects the successful respondent to provide:

· excellent customer service by its employees through appropriate personal contacts and use of technology;

· comprehensive data tracking and sharing;

· payment collection system(s);

· permit and validation service(s);

· competitive pricing structures;

· clear and transparent payment/permit enforcement processes; and

· the ability to work closely with county staff and other contractors on overlapping service areas (e.g. working with county staff to identify parking lot maintenance needs and the county’s security contractor on enforcement issues).

On a less frequent, but continuing basis, the County expects the successful respondent to contribute its industry subject matter expertise and make recommendations concerning rates, opportunities to improve services and facilities, opportunities to use facilities to benefit the broader community, and follow industry best practices.

SUBMITTAL CHECKLIST

For proposals to be considered the following must be included in your submittal:

1. Name, local address, email address, and phone number of the firm making the proposal.

2. The names and number of years the firm has been in business under current or previous names or additional assumed business names.

3. The name and title of the person authorized to execute a contract on behalf of the firm, and their contact information if that differs than what is provided in item one of this list. Comment by Steve Wamback: For procurement: we think this item could be expanded to provide greater clarity

4. Any additional services or procedures of benefit to the County not specifically required by this Request for Proposal, which the Contractor offers to provide.

5. Complete pricing for all services in the proposal.

6. References listing customers with contracts for similar services.

7. The caption, cause number, Court, Counsel, and general summary of any litigation pending or judgment rendered within the past three (3) years involving the proposer.

8. Acknowledgement (via the County's eProcurement Portal) of each addendum issued

9. By submitting a proposal, proposer agrees that all documents, reports, proposals, submittals, working papers, or other materials prepared by the Contractor pursuant to this proposal shall become the sole and exclusive property of the County, and the public domain, and not property of the Contractor. The Contractor shall not copyright, or cause to be copyrighted, any portion of said items submitted to the County because of this solicitation.

Only electronic submittal via the County's eProcurement Portal shall be accepted. No hard copies, emails, or fax submittals are acceptable. Comment by Brittany Squier: Earlier in the document we say OpenGov. If these are indeed one and the same, we should refer to them the same way throughout the document.

Scope of Work Contractor will provide management, oversight, and on-site staffing at designated County-owned parking facilities. When reviewing this document, please note that the words “current” and “currently” refer to facilities, policies, procedures, practices, etc. which existed at the time of publication of this Request for Proposals. Prospective vendors are advised to review such language carefully and be prepared to ask questions during Site Walk(s) and during negotiation.

1. Current Facility Overview This section of the RFP provides an overview of the Facilities in the Pierce County portfolio as they existed when this RFP was released. Subsequent sections of this RFP will detail the requested level of service at each specific facility.

Off-Street Structures

1.1. Yakima Garage (910 South Yakima Ave): This is a partially-secured facility adjacent to the County-City Building (CCB) Campus accessed from South 10th Street. The total number of parking spaces is 314. 95 spaces are designated for jurors (with parking placards provided by Pierce County Superior Court) and 219 spaces are designated for employees who must scan an employee identification badge to reach the upper parking levels. No spaces are designated for ADA parking. All spaces are managed first-come first-served (FCFS). Facilities Management maintains 4 electric vehicle charging stations for employee use. Note: The successful respondent to this RFP will operate its parking operations from an office of approximately 252 square feet with private restroom, located in this facility.

1.2. Nollmeyer Garage: This is a secured facility on the CCB Campus underneath the 2002 Jail. 67 spaces are assigned by Facilities Management to specific judges, court commissioners, elected officials, and senior staff. Access is controlled by County-issued RFID chip and employee identification badge. No spaces are designated for ADA parking.

1.3. 925 Tacoma Ave (District Court Resource Center): This is a basement-level secured facility adjacent to the CCB campus accessed off Court E with 12 spaces assigned to specific members of District Court staff. None of the spaces are designated for ADA parking.

1.4. 933 Tacoma Ave (TAPCO Building): This is a basement-level secured facility adjacent to the CCB campus accessed off Court E with 18 spaces. All spaces are reserved for Facilities Management use. None of the spaces are designated for ADA parking.

1.5. 945 Tacoma Ave: This is a basement-level secured facility adjacent to the CCB campus off Court E with 12 spaces. All spaces are reserved for Facilities Management use with assignment to specific staff working in the 945 Tacoma Ave and 950 Fawcett Ave buildings. None of the spaces are designated for ADA parking.

1.6. 1501 Market Street Garage – This is an at-grade secure facility with 75 spaces beneath the 1501 Market Street building. Level P1 is accessed from Court C and Level P2 is accessed from South 15th Street. 4 spaces are designated for employee ADA parking, 8 spaces are assigned to elected officials, 5 are reserved for pooled fleet vehicles, 4 spaces are for motorcycle parking, and the remaining 54 spaces are allocated to the departments assigned to the building. Each department in turn manages their assigned space or spaces. Access is controlled by employee identification badge.

Off-Street Surface Lots

1.7. County-City Building Green Lot: This is a gate-controlled and contractor-staffed facility on the CCB campus accessed from South 11th Street. There are a total of 180 spaces. 17 spaces are designated for ADA parking and 30 spaces are reserved for employee accommodation parking assigned by the Human Resources Department. The remaining 150 spaces are revenue generating spaces managed FCFS. Designated employees are allowed to park for free between 2:30pm and 7:30am (Monday through Thursday) and from 2:30pm Friday to 7:30am Monday. Currently, the parking vendor manages approximately 30 parking space licenses. The County provides automated pay stations (maintained by current vendor) to supplement the pay booth and as a means to collect payments after hours. The current vendor also provides pay-by-phone/pay-by-text options.

1.8. County-City Building Blue Lot: This unsecured facility is on the CCB campus accessed from South Nollmeyer Lane. There are a total of 112 spaces. 60 spaces are reserved for jurors from 7:30am to 4:30pm. Pierce County Superior Court provides parking passes for jurors. 4 spaces are designated for ADA parking and 21 spaces are assigned for carpool and vanpool parking managed by the County’s Commute Trip Reduction Program. Including the ADA spaces and one electric vehicle charging space, 31 spaces are available for hourly paid use on an FCFS basis. Designated employees are allowed to park for free between 2:30pm and 7:30am (Monday through Thursday) and from 2:30pm Friday to 7:30am Monday. Currently, the parking vendor manages approximately 7 parking space licenses. The County provides automated pay stations (maintained by current vendor) to supplement the pay booth, and as a means to collect payments after hours. The current vendor also provides pay-by-phone/pay-by-text options.

1.9. County-City Building Sheriff’s Lot: This unsecured facility is on the CCB campus accessed from Tacoma Avenue South. All 46 spaces are reserved for use and assignments handled by the Pierce County Sheriff’s Office.

1.10. 737 Tacoma Ave (Gold Lot): This unsecured facility is located adjacent to the CCB campus accessed from Court E. There are a total of 56 spaces. None are designated as ADA parking. Currently, 16 spaces are designated as parking for District Court employees and 5 for Family Justice Center employees. The other spaces are available for pre-authorized, tagged, and validated parking. Validation is currently performed using the OffStreet system (procured by the current vendor but used by County staff) or by way of placards issued by Facilities Management. All usage is FCFS.

1.11. 901 Tacoma Ave: This unsecured facility is adjacent to the CCB campus accessed from Court E. There are a total of 19 spaces. None are designated as ADA parking. Each space is assigned to specific staff from Pierce County District Court.

1.12. 925 Tacoma Ave (Purple Lot): This unsecured facility is adjacent to the CCB campus accessed from Court E. There are 44 spaces. None are designated as ADA parking. 13 spaces are designated for use by carpools and vanpools managed by the County’s Commute Trip Reduction Program. The remaining spaces are designated as employee parking. All spaces are managed FCFS.

1.13. 945 Tacoma Ave (Red Lot): This facility is adjacent to the CCB campus accessed from Court E. There are a total of 17 spaces. None are designated as ADA parking. All spaces are reserved for use by jurors on a FCFS basis. Pierce County Superior Court provides parking passes for jurors.

1.14. 920 Fawcett Ave: This facility is adjacent to the CCB campus accessed from Fawcett Ave. There are a total of 37 spaces. 2 are designated as ADA parking. While managed on a FCFS basis, this facility is reserved for staff from the Prosecuting Attorney’s Office that work in the building.

1.15. 950 Fawcett Ave: This facility is adjacent to the CCB campus accessed from Fawcett Ave. There are a total of 56 spaces. None are designated as ADA parking and 5 are designated as customer parking. Currently, most of the building is being used as temporary work spaces for staff displaced by construction projects.

1.16. 1126-1128 Fawcett Ave: This is a 37-space unsecured lot approximately 1,200 feet from the 1st floor entry to the CCB and 1,500 feet from the corner of 15th and Market. Currently, this lot is underutilized, but it will be used by employees assigned to the 1501 Market Street Building once that building reaches planned occupancy. Users display placards provided by Facilities Management.

1.17. 1501 Market Street (Service Lot): Adjacent to the 1501 Market building. Facilities Management uses the 7 spaces accessed from Court C for internal use, fleet vehicles, and vendors. Users display placards provided by Facilities Management.

1.18. 1502 Market Street: Across the street from the 1501 Market building, this unsecured lot includes a total of 105 spaces, including 5 ADA spaces. 25 spaces are designated for customer/visitor use and 75 for employee parking. Users display placards provided by Facilities Management.

1.19. 2401 to 2501 South 35th Street (Annex and Annex West): Three adjacent unsecured lots with approximately 500 spaces, including spaces designated for ADA use and electric vehicle charging. Access to the three lots is from South 35th Street. The County currently issues 25 licenses to a nearby business to park private vehicles in the eastern section of the lot. Currently, the County doesn’t provide regular enforcement, but anecdotal evidence indicates residents from nearby townhomes and businesses other than the one with licenses park in the lot. County departments park fleet vehicles in a separate secure lot behind the public lot. Expansion of the secure lot may result in a slight reduction from the current 500 space count.

2. Services and Expectations Common to All Facilities This section of the RFP details the services to be provided by the Contractor as well as the County’s expectations of the Contractor across all Facilities. Section 3 of the RFP details services and expectations on a facility-by-facility basis.

2.1. Administrative Direction and Contract Management: The Director of the Pierce County Facilities Management Department will designate one member of the Department to serve as the County’s primary representative and liaison to administer this contract. Contractor shall also designate one primary liaison. It is expected, however, that Contractor and Contractor Staff will establish other working relationships with multiple County staff and select contractors (e.g. security) to effect smooth administration.

2.2. Hours and Days of Operations: Unless otherwise noted, Contractor shall be responsible to operate and/or staff Facilities between the hours of 7:30 am and 5:00 pm Monday through Friday excluding holidays.

2.3. County Holidays: The following holidays are recognized by the County and should be reflected in cost proposals:

2.3.1. New Year’s Day, January 1

2.3.2. Martin Luther King Day, 3rd Monday in January

2.3.3. President’s Day, 3rd Monday in February

2.3.4. Memorial Day, last Monday in May

2.3.5. Juneteenth, June 19

2.3.6. Independence Day, July 4

2.3.7. Labor Day, 1st Monday in September

2.3.8. Veteran’s Day, November 11

2.3.9. Thanksgiving Day, 4th Thursday in November

2.3.10. The day after Thanksgiving

2.3.11. Christmas Day, December 25

2.3.12. All holidays will be in accordance with the published County holiday calendar which shall be provided to the Operator when published for the following calendar year. If a holiday falls on a Saturday, it will be observed by the County on the preceding Friday and If a holiday falls on a Sunday, it will be observed on the following Monday.

2.4. Automated payment systems: Contractor shall operate and maintain Pay Stations provided and sited by the County at the Green and Blue Lots. Contractor shall provide and manage systems such as “pay-by-phone”, “text-to-pay” or mobile apps. All automated systems shall be available for customer use twenty-four hours a day, seven days a week, including County holidays.

2.5. Special Events: County and Contractor will discuss and agree in advance to any decision to extend staffing outside the standard hours.

2.6. Fees: At all Facilities in which a fee is to be charged, Contractor shall collect fees following a Fee Schedule approved by the County. The current Fee Schedule is included in the RFP as Exhibit A.

2.6.1. Within the first ninety days of Contract execution, and then every twelve months thereafter, the Contractor shall advise the County on then current market-rate for parking within a reasonable radius of each Facility covered in the Contract.

2.6.2. The Director of the Pierce County Facilities Management Department, or designee, may approve the waiver of Fees at his or her discretion, provided such waiver decisions shall be documented in writing and maintained by County and Contractor for the duration of the Contract.

2.7. Program Management Meetings: Meet with FM staff monthly to:

2.7.1. report customer issues, facility upkeep and capital improvement needs;

2.7.2. review enforcement activities and data tracking to allow County and Contractor to adapt to identified challenges or to prepare customer/user communications;

2.7.3. review payment and budgetary matters;

2.7.4. evaluate communications and activities relating to areas in which Contractor efforts intersect with or overlap other County services or contracted efforts (e.g. maintenance and security);

2.7.5. receive Contractor’s professional guidance on how Facilities are used, monitored and managed;

2.7.6. receive Contractor’s professional guidance to adapt service offerings to take advantage of new or evolving technology;

2.7.7. receive Contractor’s professional guidance to adapt to needs as they emerge including quick changes to service to address imminent needs; and

2.7.8. receive Contractor’s professional guidance to plan and implement future changes including modified or new service offerings and pricing strategies.

2.8. Employee and Customer Safety: Contractor shall note and report “moving violations” (such as excessive speed or reckless driving) and suspicious persons or vehicles to the Facilities Management Liaison and the County’s Security Operations Center immediately upon notice. Incidents perceived as imminent threats to life and safety shall be reported by calling 911.

2.9. Staffing, Supplies, Equipment, and Technology: Contractor shall provide staff, supplies, equipment, and technology solutions adequate to accomplish the tasks of collecting parking fees, monitoring parking activities, and enforcing appropriate parking regulations.

2.9.1. The County is providing, at its expense, the following items which shall not be included in Contractor’s cost proposal:

2.9.1.1. Office Space in the Yakima Garage (which shall be the sole County-owned location where contractor may receive deliveries).

2.9.1.2. At the Green Lot: a ticketing booth, cash register, and entry/exit lift arms.

2.9.1.3. At the Green and Blue Lots: pay stations.

2.9.1.4. Utilities at all Facilities except for wireless connectivity at the Green Lot (see section 3.4.1).

2.9.2. Contractor shall be responsible for maintaining the County-provided space and equipment in a state of good repair.

2.9.3. The acquisition and maintenance of new equipment shall be handled in a method mutually agreed-upon by County and Contractor and documented through the Program Management Meetings and/or amendments to the Contract.

2.10. Appearance, Uniforms, Identification, and Background Checks:

2.10.1. Contractor’s work force shall be neat and clean in appearance and shall wear a uniform or other identification which clearly identifies them as an employee of the contractor.

2.10.2. Provided the only “non-public” space to be permanently occupied by Contractor is the office in the Yakima Garage, and all Contractor employees have been subject to a documented background check process administered by Contractor (see Section 4.2), Contractor’s employees shall not be subject to the background check process established by the County for its contractors.

2.10.3. Contractor, at its sole expense, may choose to voluntarily participate in the County’s background check process. Contractor employees who pass the County process will receive an identification badge identifying them as a County contractor. Contractor employees, however, who fail the County process shall be permanently barred from performing service under this Contract.

2.11. Deposits: Contractor shall deposit all gross receipts for parking daily into the account and in the depository designated in writing by the County. Violations and space (permit) fees collected by vendor shall be remitted to County as directed in writing at the time of Contract execution.

2.12. Operating Expenses and Invoicing: Contractor shall pay all operating expenses necessary to implement Contract and invoice County monthly for Facility and Management Fee.

2.13. Sales Tax and Business and Occupation Tax: Contractor shall pay the required taxes and invoice the County for reimbursement.

2.14. Recordkeeping: Contractor will keep complete and accurate records of cars parked and income related to the parking facilities. Contractor shall submit daily recaps showing the total income. All records related to the operation shall be available for inspection by Pierce County at any reasonable time. A daily report of cash activities needs to be provided to Facilities Management by a fixed time and using formats to be communicated to Contractor in writing at time of execution. Contractor shall also provide a monthly report to reconcile activities, cash gross receipts deposited, and non-cash gross receipts deposited.

2.15. Bond: Contractor agrees to deliver to County a duly executed fidelity bond, in form satisfactory to County, and to maintain such a bond in effect throughout the life of this Agreement in the amount of $10,000 covering all persons who may handle or account for funds under this Agreement, in the employ of the Contractor, or of any subcontractor. The bond shall require notice to Pierce County not less than ten (10) days in advance of termination or expiration, or non-renewal for any reason. Comment by Steve Wamback: Verify with Risk

2.16. Placards or Alternatives: Contractor shall maintain supplies of placards or alternatives and distribute them to eligible employees and others designated by Facilities Management in a manner agreed-upon at execution.

2.17. Enforcement and Data Collection: Contractor will provide Enforcement patrols and Data Collection activities at a frequency indicated for each specific Facility (See Section 3) with target times or windows agreed-upon by County and Contractor at execution. Enforcement Patrols and Data Collection will consist of the following observation and follow-up tasks:

2.17.1. Vehicles are properly parked in the marked spaces;

2.17.2. Vehicles are parked with proper placards or payment;

2.17.3. Vehicles are authorized for parking in marked ADA, employee accommodation, and assigned-parking stalls;

2.17.4. Vehicles are properly using electric vehicle charging stalls or not plugged into 110-volt outlets; or

2.17.5. For documented violations of 2.17.1 through 2.17.4, issue warning notes or infractions, as appropriate, following protocols developed between County and Contractor in the first 90 days of the Contract;

2.17.6. Authorize the towing of vehicles when authorized by the Director of Facilities Management, or designee;

2.17.7. Count and record the number of occupied and vacant parking spaces using forms provided by the County or a form mutually agreed upon between Contractor and County;

2.17.8. Collect and dispose litter;

2.17.9. Report maintenance and security issues to appropriate and designated representative(s) within Facilities Management.

2.18. Effective Customer Service: The successful respondent will help the County provide comprehensive management of parking services while taking into consideration the specific needs of individual users and customers. The successful respondent will demonstrate its ability to serve the following customer types, recognizing the County placing “customer service” ahead of “revenue generation”:

2.18.1. Jurors and other members of the public who visit County facilities rarely or infrequently.

2.18.2. Regular customers, such as attorneys making appearances in court, who visit County facilities frequently (or daily).

2.18.3. Employees working standard day-time shifts.

2.18.4. Employees working swing, evening, overnight, and weekend shifts.

2.18.5. Members of the public who use parking facilities for non-County business.

2.18.6. Customers and employees requiring formal ADA accommodation.

2.18.7. Customers and employees who don’t require formal ADA accommodation, but who may have challenges walking long distances or navigating hills or stairs.

2.18.8. Customers not adept with, or who choose to abstain from using, mobile technology.

2.19. Payment Card Industry Data Security Standards (PCI-DSS): All Contractors must comply with all applicable PCI-DSS.

3. Services and Expectations Unique for Specific Facilities This section of the RFP details the services to be provided by the Contractor as well as the County’s expectations of the Contractor on a facility-by-facility basis. Section 2 of the RFP detailed services and expectations on a system basis.

3.1. Yakima Garage:

3.

3.1.

3.1.1. Outfit and maintain office

3.1.2. Provide, set, and remove wayfinding signage daily

3.1.3. Greet jurors and assist them with finding parking, Mondays to Thursdays (approximately 7:00 am to 9:00 am)

3.1.4. Conduct Enforcement Patrol and Data Collection Activities (see section 2.17) twice each morning and once each afternoon

3.1.5. Evaluate data and recommend to Facilities Management whether additional users can be granted access to the employee parking areas.

3.2. 925 Tacoma Ave (District Court Resource Center):

3.2.1. Conduct Enforcement Patrol and Data Collection Activities (see section 2.17) once each morning and once each afternoon.

3.2.2. Evaluate data and recommend to Facilities Management whether additional users can be granted access to the employee parking areas.

3.3. 945 Tacoma Ave:

3.3.1. Conduct Enforcement Patrol and Data Collection Activities (see section 2.17) once each morning and once each afternoon.

3.3.2. Evaluate data and recommend to Facilities Management whether additional users can be granted access to the employee parking areas.

3.4. County-City Building Green Lot:

3.4.1. Outfit and maintain pay booth and associated gate equipment, including wireless internet connectivity: providing daily operational upkeep and reporting maintenance needs to Facilities Management.

3.4.2. Maintain self-service pay stations: providing daily operational upkeep and reporting maintenance needs to Facilities Management.

3.4.3. Provide initial cash till and manage subject to relevant audit procedures.

3.4.4. Work with County staff to evaluate approximately 30 parking space licenses issued by the current vendor and determine a proper course of action.

3.4.5. Provide, set, and remove wayfinding signage daily

3.4.6. Staff pay booth Mondays to Fridays (approximately 7:30 am to 9:00 am)

3.4.7. Conduct Enforcement Patrol and Data Collection Activities (see section 2.17) twice each morning and twice each afternoon

3.4.8. Make necessary cash deposits daily (see section 2.11)

3.5. County-City Building Blue Lot:

3.5.1. Maintain self-service pay stations: providing daily operational upkeep and reporting maintenance needs to Facilities Management.

3.5.2. Work with County staff to evaluate approximately 7 parking space licenses issued by the current vendor and determine a proper course of action.

3.5.3. Provide, set, and remove wayfinding signage daily.

3.5.4. Conduct Enforcement Patrol and Data Collection Activities (see section 2.17) twice each morning and twice each afternoon

3.5.5. Make necessary cash deposits daily (see section 2.11)

3.6. 737 Tacoma Ave (Gold Lot):

3.6.1. Within ninety days of executing contract, make recommendations to County regarding ongoing use of this lot regarding validation and revenue generation opportunities.

3.6.2. Manage Placard or Placard Alternatives necessary for this site. (See section 2.16)

3.6.3. Maintain use of Offstreet system for parking validation or recommend an alternative system with equal or better user functionality and convenience at no additional cost to the County.

3.6.4. Conduct Enforcement Patrol and Data Collection Activities (see section 2.17) once each morning and once each afternoon.

3.6.5. Evaluate data and recommend whether additional users can be granted access to the employee parking areas.

3.7. 901 Tacoma Ave:

3.7.1. Manage Placard or Placard Alternatives necessary for this site. (See section 2.16)

3.7.2. Conduct Enforcement Patrol and Data Collection Activities (see section 2.17) once each morning and once each afternoon.

3.7.3. Evaluate data and recommend whether additional users can be granted access to the employee parking areas.

3.8. 925 Tacoma Ave (Purple Lot):

3.8.1. Manage Placard or Placard Alternatives necessary for this site. (See section 2.16)

3.8.2. Conduct Enforcement Patrol and Data Collection Activities (see section 2.17) once each morning and once each afternoon.

3.8.3. Evaluate data and recommend whether additional users can be granted access to the employee parking areas.

3.9. 945 Tacoma Ave (Red Lot):

3.9.1. Conduct Enforcement Patrol and Data Collection Activities (see section 2.17) once each morning and once each afternoon.

3.10. 920 Fawcett Ave

3.10.1. Manage Placard or Placard Alternatives necessary for this site. (See section 2.16)

3.10.2. Conduct Enforcement Patrol and Data Collection Activities (see section 2.17) once each morning and once each afternoon.

3.11. 950 Fawcett Ave

3.11.1. Work with County to evaluate Placard or Placard Alternatives necessary for this site. (See section 2.16)

3.11.2. Conduct Enforcement Patrol and Data Collection Activities (see section 2.17) once each morning and once each afternoon

3.11.3. Evaluate data and recommend whether additional users can be granted access to the employee parking areas.

3.12. 1126-1128 Fawcett Ave

3.12.1. Work with County to evaluate Placard or Placard Alternatives necessary for this site. (See section 2.16)

3.12.2. Conduct Enforcement Patrol and Data Collection Activities (see section 2.17) once each morning and once each afternoon

3.12.3. Evaluate data and recommend whether additional users can be granted access to the employee parking areas.

3.13. 1502 Market Street:

3.13.1. Conduct Enforcement Patrol and Data Collection Activities (see section 2.17) twice each morning and twice each afternoon

3.13.2. Work with County to evaluate Placard or Placard Alternatives necessary for this site. (See section 2.16)

3.13.3. Within ninety days of executing contract, make recommendations to County regarding revenue generation opportunities, including options for installing pay stations for customers’ use or for evening/weekend use.

3.13.4. On an ongoing basis, work with County to evaluate the mix of employee and visitor spaces.

3.14. 2401 to 2501 South 35th Street (Annex and Annex West):

3.14.1. Within ninety days of executing contract, make recommendations to County regarding management needs for these facilities including an assessment of creating separate parking “zones” for customers and employees, reserving part of the lot for internal-to-the-County rideshare and a place for employees to park personal vehicles when they check-out a fleet vehicle, and whether placards or other forms of vehicle identification would be appropriate.

3.14.2. Assume responsibility for managing third-party parking licenses.

3.14.3. Maximize licensee revenue by minimizing “freeloading” while remaining consistent with market trends.

3.14.4. Conduct Enforcement Patrol and Data Collection Activities (see section 2.17) once each morning and once each afternoon. (Additional or reduced Enforcement Patrols and Data Collection Activities will be negotiated by amendment.)

3.15. Additional Facilities

3.15.1. Facilities Management will manage the Nollmeyer Garage, 933 Tacoma Ave (TAPCO Building), County-City Building Sheriff’s Lot, 1501 Market Street Garage, and 1501 Market (Service Lot).

3.15.2. In subsequent years, these can be added by mutual agreement between Contractor and County.

4. Management Plan The County recognizes customers’ and employees’ experiences with parking can be important “bookends” for their day. To that end, the County seeks a Contractor that is organized to support positive experiences for all users, through both in-person and technology-based customer service tools; and partner with the County in providing a welcoming environment. County desires to receive from potential Contractors a Management Plan with the following elements.

4.1. The proposed local and on-site management structure:

4.1.1. Provide the name and past experience of the Contractor’s primary representative who will serve as the liaison to the County and who is empowered to make any decisions required after Contract execution.

4.1.1.1. Where will this person work?

4.1.1.2. What percentage of this person’s time will be devoted to this Contract?

4.1.2. Provide the name and past experience of the Contractor’s representative who will serve as the Contractor’s on-site manager responsible for day-to-day delivery of the Scope of Work.

4.1.2.1. What percentage of this person’s time will be devoted to this Contract? If the answer is not 100 percent, name the other facilities for which the on-site manager will also be responsible.

4.2. Describe the background check process Contractor follows to ensure new and current employees are qualified and competent to deliver the Scope of Work including providing a safe and welcoming environment.

4.3. Describe management policies, procedures, and best practices Contractor has in place to ensure subordinate staff perform consistently with the services described in the Scope of Work, including supervisory, surveillance/mystery shopper, and auditing.

4.4. Describe management policies, procedures, and best practices Contractor has in place to ensure subordinate staff perform consistently with serving the specific types of customers described in Section 8.

4.5. Describe documented programs that demonstrate Contractor efforts to promote principles consistent with Pierce County’s Forward Together Strategic Plan and Information for All initiative.

4.6. Describe Contractor efforts and demonstrate past experience Contractor has had transitioning a parking operation from one vendor to another. In particular, document Contractor policies that relate to onboarding personnel from a previous vendor.

4.7. Describe Contractor employee development and training program including examples of training related to corporate responsibilities as well as training related to the facilities to be managed under this Scope of Work.

5. Revenue Collection and Financial Accountability Describe the recordkeeping and reporting practices, procedures, and standards that will be used in conducting this operation.

6. Staffing Plan Describe your staffing plan with a list of anticipated staffing positions necessary for day-to-day delivery of the Scope of Work detailed in sections 1 through 3, above. For each position, include level of effort (i.e. hours per week) and current salary ranges. Include provisions for ensuring operations continue in the event of unexpected absences.

7. Technology Plan Describe the technology that Contractor will provide to help it adequately accomplish the Scope of Work detailed in sections 1 through 3 above.

8. Systems Management Describe documented programs that demonstrate Contractor efforts in the following areas:

8.1. Branding Review and Implementation

8.2. Wayfinding Review and Implementation

8.3. Special Event support recognizing that various parking facilities are located near community event centers (e.g. Armory, Greater Tacoma Convention Center)

8.4. Capital Project Review and Implementation including the ability of the Contractor to financially support capital expenditures that may be reimbursed by the County over a period of time.

8.5. Technology Review and Implementation

9. Subcontracting County expects Contractor employees to directly provide all required staffing functions without the use of subcontractors. Contractor may, however, procure ancillary services (e.g. placards, pay-by-phone services), from third parties.

10. Additional Services Describe any Additional Services Contractor can provide in support of the Scope of Work.

11. Comprehensive Pricing Proposal Provide a comprehensive pricing proposal using the form identified in Exhibit B. Use of this form is mandatory to assist County in fairly evaluating competing proposals.

11.1. Subject to the caveats in the next subsection, cost proposals shall include:

11.1.1. Direct Costs fixed for each Facility, to staff and operate each Facility, shown on a monthly basis;

11.1.2. Management Fees to cover all administrative overhead and profit, shown on a monthly basis; and

11.1.3. Variable Fees relating to expansion or contraction of services, that tie directly to the level of revenue collected (e.g. certain taxes and fees) or seasonal variations.

11.2. Caveats

11.2.1. Contractor will be reimbursed monthly for the Direct Costs and Management Fees; and for Variable Fees after presentation of an invoice for payment along with supporting documentation.

11.2.2. Proposed expenses across all services and facilities should be fully offset by revenue collected across all services and facilities. Expenses and revenues at individual facilities do not need to be in balance. The County’s goal is to dedicate surplus revenue to maintaining, securing and enhancing parking facilities.

11.2.3. County will not charge employees to park.

11.2.4. Revenue and expenses for 2025 can be found in Exhibit C.

questionnaire Include any project specific questions to better assist vendors in understanding the procurement need and give vendors opportunities to elaborate on their solutions.

1. Proposer/Bidder Acknowledgement

2. Supplemental Attachment Confirmations

· I confirm I have reviewed the content of the following attachments included under this RFP; Sample E-Verify Form and Sample Agreement and acknowledge I understand and agree to these requirements should my organization receive a contract as a result of this proposal.

3. Organization Information

· Business IDs

i. Washington State Unified Business Identification (UBI), and the *Unique Entity Identifier (UEI) and Cage Code issued by SAM.gov.

ii. *An 'active' UEI number and cage code are required when the funding is federal and creates a subrecipient relationship between the contractor and the County.

· Ownership Type

· Organization Contacts

· Authorized Individual

4. Proposal Upload, Pricing Documents,

· Be sure to remove any password protections on your documents before uploading.

If your procurement need has supplemental questions:

Specify if questions fall under one of the categories below. If you are unsure of which category to select, send your desired questions with this form and PCS will work with you to determine structure:

· Yes/No

· Multiple Choice

· Confirmation only (“I confirm I have reviewed…”)

· Long Answer

· Short Answer

· Document Uploads

If your procurement need has a self-assessment or multiple pages of questions; it is best to provide those questions as a separate document (See 2024- RFP-729 for example)

1. Describe your firm’s experience, if any, providing services at prevailing wage as required by Washington law. Do you foresee any core services requested through this RFP as being subject to prevailing wage standards?

2. How do you enforce proper usage of ADA parking spaces at sites without a full-time attendant?

3. Describe your experience managing parking for a public entity where customer service outranked enforcement or revenue generation.

4. Describe how your staff would assist customers who have trouble using technological parking solutions.

5. Describe your efforts to help a parking system owner manage facilities to benefit a broader community.

6. Provide three reference contacts from organizations to whom Contractor provides services comparable to the Scope of Work included in this RFP. The County may contact these references with regards to Contractor’s qualifications, experience, and past performance. Include the name of the organization, the contact person, phone number, and email address. At least one of the references shall be from a local government entity and at least two shall be from organizations in the State of Washington. Current or former employees of Pierce County shall not be listed as references. Do not provide reference letters.

EVALUATION CRITERIA

Matters relating to qualification to meet the County's needs will receive highest priority in evaluation. Matters relating to the means of meeting those needs described in the proposal will be considered secondary. Actual prices may be used to select successful offerors, and pricing methods and flexibility offered by a proposer for use in negotiation of a resulting contract may be considered in evaluation. After a proposal is selected, the County expects to negotiate the details of work to be performed based upon the proposal and the County's needs and appropriate pricing of selected tasks. If negotiations fail for any reason, including on price, the County may choose to negotiate with other vendors to obtain an appropriate contract for needed services.

Firms will be evaluated on the following criteria: Comment by Steve Wamback: Adapted from 2024-RFP-787

1. Performance and Ability: The contractor’s ability to provide the requested services described in the scope of work and their ability to fully meet required services. This includes the contractor’s proposed approach to the work, compliance with requirements, innovative offerings, staffing approach, answers to supplemental questions, and other related matters. 35%

2. Experience: The experience of the firm, length of time in business, depth of resources, and other matters relating to relevant experience. Experience of the on-site and local management and supervisors who will be assigned to this location and provide the proposed services will also be an important consideration. 15%

3. Alignment: Proposal demonstrates contractor’s past performance (whether for the County or elsewhere) and how that past performance aligns with the County’s goals. 20%

4. Pricing: Appropriateness, competitiveness, and financial impact of pricing arrangements including competitive wages for the workforce that result in quality staff, overall performance, and retention. 25%

5. Customer references either submitted with the proposal or gathered by the County. 5%

RFP GENERAL TERMS AND CONDITIONS Included in OpenGov Reserved Rights and Procedures:

1. Pierce County expressly reserves the following rights:

a. To waive any and/or all irregularities in the proposals submitted.

b. To reject any or all proposals or portions thereof.

c . To base awards with due regard to quality of services, experience, compliance with specifications, and other such factors as may be necessary in the circumstances.

d. To make the award to any vendor or combination of vendors whose proposal(s), in the opinion of the County, is in the best interest of the County.

The County will not reimburse proposers for any costs involved in the preparation and submission of responses to this RFP or in the preparation for and attendance at subsequent interviews.

4. Cooperative Purchasing The Washington State Interlocal Cooperation Act, Ch. 39.34 RCW, authorizes public agencies to cooperatively purchase goods and services if all parties agree. By responding to this RFP, Consultants agree that other public agencies may purchase goods and services under this solicitation or contract at their own cost and without Pierce County incurring any financial or legal liability for such purchases. Pierce County agrees to allow other public agencies to purchase goods and services under this solicitation or contract, provided that Pierce County is not held financially or legally liable for purchases and that any public agency purchasing under such solicitation or contract file a copy of this invitation and such contract in accordance with RCW 39.34.040.

5. Public Records and Proprietary Material Proposers should be aware that any records they submit to the County or that are used by the County even if the proposers possess the records may be public records under the Washington Public Records Act (RCW 42.56). The County must promptly disclose public records upon request unless a statute exempts them from disclosure. Proposers should also be aware that even if a portion of a record is exempt from disclosure, generally, the rest of the record must be disclosed. Exemptions are narrow and specific.

Proposers should clearly mark any record they believe is exempt from disclosure.

6. Title VI Compliance Pierce County, in accordance with Title VI of the Civil Rights Act of 1964, 78 Stat. 252, 42 U.S.C. 2000d to 2000d-4 and Title 49, Code of Federal Regulations, Department of Transportation, subtitle A, Office of the Secretary, Part 21, nondiscrimination in federally assisted programs of the Department of Transportation issued pursuant to such Act, hereby notifies all bidders that it will affirmatively ensure that in any contract entered into pursuant to this advertisement, disadvantaged business enterprises as defined at 49 CFR Part 26 will be afforded full opportunity to submit bids in response to this invitation and will not be discriminated against on the grounds of race, color, national origin, or sex in consideration for an award.

7. E-Verify Comment by Steve Wamback: Note to Procurement: this section gets deleted, correct?

Pierce County requires contractors attest to participation in the E-Verify program. A sample E-Verify form will be attached to this solicitation and will be required to be completed by the contractor and returned with contract documents prior to the start of the contract term.

DEPARTMENT-PROVIDED ATTACHMENT(S)

Listed first in OpenGov, PCS standard attachments are listed second

STANDARD PCS ATTACHMENTS (INCLUDED IN OPENGOV)

Attachment __: Sample services agreement (if applicable) Attachment __: Sample E-Verify form (if applicable) image1.jpeg