Manage Engine Software Maintenance and Support FY26

The Maryland Department of Transportation (MDOT) is soliciting proposals for renewal of ManageEngine software maintenance and support services for fiscal year 2026, with proposals due January 26, 2026 at 2:00 p.m. This solicitation is limited to certified small business vendors currently awarded under the Commercial Off-the-Shelf Software (COTS 2012) master contract (060B2490021).

The scope covers perpetual licensing and annual maintenance and support (AMS) for six ManageEngine products: AD Self Service Plus, AD Self Service Plus Endpoint MFA Add-On, AD Manager Plus, PAM 360, Log360 Standard Edition, and Key Manager Plus. The contract supports MDOT enterprise operations including 12,000 domain users across AD Self Service Plus, 9 domains with 170 help desk technicians for AD Manager Plus, 130 administrators managing 325 keys for PAM 360, and Log360 infrastructure covering 3,500 workstations, 24 domain controllers, 4 file servers, 4 NAS/NetApp servers, 1 Office 365 tenant, 500 Windows servers, 60 IIS sites, and 75 MS SQL servers. The contract term runs March 6, 2026 through March 5, 2027.

Place of performance is MDOT/OTTS at 7201 Corporate Center Drive, Hanover, Maryland. Bidders must submit manufacturer's suggested retail price screenshots, end-user license agreements, and acceptable use policies. Proposed pricing must remain valid for a minimum of 120 days following bid opening. All software must be verified as virus-free, and annual maintenance charges must be provided per year, with invoices directed to tsoapinvoices@mdot.maryland.gov and compliant with COMAR 21.06.09.01 and .02.

A Data Use Agreement template (effective August 2024) applies, imposing Maryland Protection of Information by Government Agencies (PIGA) compliance and breach notification requirements within 45 days to the Maryland Attorney General and affected data subjects. Questions are due January 21, 2026 at 2:00 p.m. Primary contact is Samuel Murrill at 410-865-1389; on-site contact is Donald Bogert at 410-768-7038.