Long Terms Disability Insurance Administration Service

The State of Michigan, through the Michigan Civil Service Commission (MCSC), is seeking proposals for an administrative services only (ASO) contract to provide third-party claims administration for the MCSC's Long Term Disability (LTD) Income Protection Plan. The contract will cover the State of Michigan, as well as Ingham County and the City of Lansing. The successful bidder will be required to provide a fully functional LTD plan, including accurate eligibility determinations, claims administration, claim processing, claim investigation, claim reporting, record keeping, overpayment recovery, appeal process administration, subrogation, dispute resolution, auditing and billing, claim reserving, and claims investigation. The contractor must also provide exceptional customer service, maintain confidentiality of all data, implement Plan changes, provide web-based support, and assist with the transition to a new contractor at the end of the contract term. The contract term is estimated to be from October 1, 2024, through March 31, 2029, with six optional one-year renewals. Proposals are due by March 29, 2024.

The RFP does not specify any set-aside designations or restrictions on the types of organizations that can respond. The current incumbent provider and existing environment are not identified. The RFP provides historical data on LTD plan enrollments, claim closures, and plan types to assist vendors with their pricing proposals, but does not include specific budget ranges or award values. Bidders are instructed to review the revised solicitation documents, including the Statement of Work, Proposal Instructions, and supporting files, to ensure they have the most current information for responding to this opportunity.