The attached document is a Schedule H Service Availability Report for an RFP (RFP NO: 240000001383) issued by the State of Michigan. The report requires bidders to provide details on the service availability performance of up to five software systems they are proposing as part of this contract. Bidders must enter the monthly service availability percentage for each software system, and if the performance falls below 99.98% in any given month, provide details on the corrective action taken. The annual averages for service availability performance will automatically calculate based on the monthly entries.
The related state and local contract opportunity is for Long Term Disability Insurance Administration Service, covering Ingham County and the City of Lansing. The RFP includes additional files such as questions and answers, a non-disclosure agreement, an enrollment census, and revised statements of work and proposal instructions. Bidders are instructed to use these revised files to ensure they are addressing the correct requirements for this contract opportunity.
The file's text, extracted by GovTribe without its formatting.
Software 1
RFP NO: 240000001383
Schedule H Service Availability Report
Bidder Instructions: For proposal submissions, Bidders are to insert the Software Name in Cell B7. Enter the Monthly Service Availability Performance in the yellow shaded cells in Column D. If the Monthly Service Availability Performance fell below 99.98% in any given month, enter details of the Corrective Action of Service Failure in Column E. The annual averages in Cells C33 and C34 will automatically populate based on Bidders' entries in Column D. Add additional sheets for additional Software offered as part of this Contract as needed. If any Software is not yet established, Bidder to indicate so, along with the projected performance percentage. Bidder must ensure that Bidder's proposed Software as disclosed by Bidder in Schedule G Section 2 Software Table matches and aligns with all Software entered in this worksheet (1 Tab for each Software). Bidders are to complete all fields shaded yellow for all proposed Software offered under this Contract. Refer also to Schedule D Section 2.5.
System Utilized and
Reporting Period
Service Availability Requirement (%)
Service Availability Performance (%) MONTHLY
Corrective Action of Service Failure
[INSERT SYSTEM NAME]
Jan-21
99.98%
Feb-21
99.98%
Mar-21
99.98%
Apr-21
99.98%
May-21
99.98%
Jun-21
99.98%
Jul-21
99.98%
Aug-21
99.98%
Sep-21
99.98%
Oct-21
99.98%
Nov-21
99.98%
Dec-21
99.98%
Jan-22
99.98%
Feb-22
99.98%
Mar-22
99.98%
Apr-22
99.98%
May-22
99.98%
Jun-22
99.98%
Jul-22
99.98%
Aug-22
99.98%
Sep-22
99.98%
Oct-22
99.98%
Nov-22
99.98%
Dec-22
99.98%
Service Availability Performance - AVERAGE for Calendar Year 2021
ERROR:#DIV/0!
Service Availability Performance - AVERAGE for Calendar Year 2022
ERROR:#DIV/0!
Software 2
RFP NO: 240000001383
Schedule H Service Availability Report
Bidder Instructions: For proposal submissions, Bidders are to insert the Software Name in Cell B7. Enter the Monthly Service Availability Performance in the yellow shaded cells in Column D. If the Monthly Service Availability Performance fell below 99.98% in any given month, enter details of the Corrective Action of Service Failure in Column E. The annual averages in Cells C33 and C34 will automatically populate based on Bidders' entries in Column D. Add additional sheets for additional Software offered as part of this Contract as needed. If any Software is not yet established, Bidder to indicate so, along with the projected performance percentage. Bidder must ensure that Bidder's proposed Software as disclosed by Bidder in Schedule G Section 2 Software Table matches and aligns with all Software entered in this worksheet (1 Tab for each Software). Bidders are to complete all fields shaded yellow for all proposed Software offered under this Contract. Refer also to Schedule D Section 2.5.
System Utilized and
Reporting Period
Service Availability Requirement (%)
Service Availability Performance (%) MONTHLY
Corrective Action of Service Failure
[INSERT SYSTEM NAME]
Jan-21
99.98%
Feb-21
99.98%
Mar-21
99.98%
Apr-21
99.98%
May-21
99.98%
Jun-21
99.98%
Jul-21
99.98%
Aug-21
99.98%
Sep-21
99.98%
Oct-21
99.98%
Nov-21
99.98%
Dec-21
99.98%
Jan-22
99.98%
Feb-22
99.98%
Mar-22
99.98%
Apr-22
99.98%
May-22
99.98%
Jun-22
99.98%
Jul-22
99.98%
Aug-22
99.98%
Sep-22
99.98%
Oct-22
99.98%
Nov-22
99.98%
Dec-22
99.98%
Service Availability Performance - AVERAGE for Calendar Year 2021
ERROR:#DIV/0!
Service Availability Performance - AVERAGE for Calendar Year 2022
ERROR:#DIV/0!
Software 3
RFP NO: 240000001383
Schedule H Service Availability Report
Bidder Instructions: For proposal submissions, Bidders are to insert the Software Name in Cell B7. Enter the Monthly Service Availability Performance in the yellow shaded cells in Column D. If the Monthly Service Availability Performance fell below 99.98% in any given month, enter details of the Corrective Action of Service Failure in Column E. The annual averages in Cells C33 and C34 will automatically populate based on Bidders' entries in Column D. Add additional sheets for additional Software offered as part of this Contract as needed. If any Software is not yet established, Bidder to indicate so, along with the projected performance percentage. Bidder must ensure that Bidder's proposed Software as disclosed by Bidder in Schedule G Section 2 Software Table matches and aligns with all Software entered in this worksheet (1 Tab for each Software). Bidders are to complete all fields shaded yellow for all proposed Software offered under this Contract. Refer also to Schedule D Section 2.5.
System Utilized and
Reporting Period
Service Availability Requirement (%)
Service Availability Performance (%) MONTHLY
Corrective Action of Service Failure
[INSERT SYSTEM NAME]
Jan-21
99.98%
Feb-21
99.98%
Mar-21
99.98%
Apr-21
99.98%
May-21
99.98%
Jun-21
99.98%
Jul-21
99.98%
Aug-21
99.98%
Sep-21
99.98%
Oct-21
99.98%
Nov-21
99.98%
Dec-21
99.98%
Jan-22
99.98%
Feb-22
99.98%
Mar-22
99.98%
Apr-22
99.98%
May-22
99.98%
Jun-22
99.98%
Jul-22
99.98%
Aug-22
99.98%
Sep-22
99.98%
Oct-22
99.98%
Nov-22
99.98%
Dec-22
99.98%
Service Availability Performance - AVERAGE for Calendar Year 2021
ERROR:#DIV/0!
Service Availability Performance - AVERAGE for Calendar Year 2022
ERROR:#DIV/0!
Software 4
RFP NO: 240000001383
Schedule H Service Availability Report
Bidder Instructions: For proposal submissions, Bidders are to insert the Software Name in Cell B7. Enter the Monthly Service Availability Performance in the yellow shaded cells in Column D. If the Monthly Service Availability Performance fell below 99.98% in any given month, enter details of the Corrective Action of Service Failure in Column E. The annual averages in Cells C33 and C34 will automatically populate based on Bidders' entries in Column D. Add additional sheets for additional Software offered as part of this Contract as needed. If any Software is not yet established, Bidder to indicate so, along with the projected performance percentage. Bidder must ensure that Bidder's proposed Software as disclosed by Bidder in Schedule G Section 2 Software Table matches and aligns with all Software entered in this worksheet (1 Tab for each Software). Bidders are to complete all fields shaded yellow for all proposed Software offered under this Contract. Refer also to Schedule D Section 2.5.
System Utilized and
Reporting Period
Service Availability Requirement (%)
Service Availability Performance (%) MONTHLY
Corrective Action of Service Failure
[INSERT SYSTEM NAME]
Jan-21
99.98%
Feb-21
99.98%
Mar-21
99.98%
Apr-21
99.98%
May-21
99.98%
Jun-21
99.98%
Jul-21
99.98%
Aug-21
99.98%
Sep-21
99.98%
Oct-21
99.98%
Nov-21
99.98%
Dec-21
99.98%
Jan-22
99.98%
Feb-22
99.98%
Mar-22
99.98%
Apr-22
99.98%
May-22
99.98%
Jun-22
99.98%
Jul-22
99.98%
Aug-22
99.98%
Sep-22
99.98%
Oct-22
99.98%
Nov-22
99.98%
Dec-22
99.98%
Service Availability Performance - AVERAGE for Calendar Year 2021
ERROR:#DIV/0!
Service Availability Performance - AVERAGE for Calendar Year 2022
ERROR:#DIV/0!
Software 5
RFP NO: 240000001383
Schedule H Service Availability Report
Bidder Instructions: For proposal submissions, Bidders are to insert the Software Name in Cell B7. Enter the Monthly Service Availability Performance in the yellow shaded cells in Column D. If the Monthly Service Availability Performance fell below 99.98% in any given month, enter details of the Corrective Action of Service Failure in Column E. The annual averages in Cells C33 and C34 will automatically populate based on Bidders' entries in Column D. Add additional sheets for additional Software offered as part of this Contract as needed. If any Software is not yet established, Bidder to indicate so, along with the projected performance percentage. Bidder must ensure that Bidder's proposed Software as disclosed by Bidder in Schedule G Section 2 Software Table matches and aligns with all Software entered in this worksheet (1 Tab for each Software). Bidders are to complete all fields shaded yellow for all proposed Software offered under this Contract. Refer also to Schedule D Section 2.5.
System Utilized and
Reporting Period
Service Availability Requirement (%)
Service Availability Performance (%) MONTHLY
Corrective Action of Service Failure
[INSERT SYSTEM NAME]
Jan-21
99.98%
Feb-21
99.98%
Mar-21
99.98%
Apr-21
99.98%
May-21
99.98%
Jun-21
99.98%
Jul-21
99.98%
Aug-21
99.98%
Sep-21
99.98%
Oct-21
99.98%
Nov-21
99.98%
Dec-21
99.98%
Jan-22
99.98%
Feb-22
99.98%
Mar-22
99.98%
Apr-22
99.98%
May-22
99.98%
Jun-22
99.98%
Jul-22
99.98%
Aug-22
99.98%
Sep-22
99.98%
Oct-22
99.98%
Nov-22
99.98%
Dec-22
99.98%
Service Availability Performance - AVERAGE for Calendar Year 2021
ERROR:#DIV/0!
Service Availability Performance - AVERAGE for Calendar Year 2022
ERROR:#DIV/0!
File details come from the government source that posted it.
Updated .