Kentucky 811 Training Module

The Commonwealth of Kentucky's Public Service Commission is seeking a contractor to develop a comprehensive Kentucky 811 Training Module for its Damage Prevention Enforcement (DPE) division. The primary objective is to replace monthly live training sessions with an online, computer-based training solution that covers the Kentucky Underground Facilities Damage Prevention Act. The training module must be bilingual, available in both English and Spanish, and accessible 24/7, encompassing all information currently delivered in 2-hour monthly in-person training sessions. Deliverables include a fully functional online training system that provides completion tracking with daily reports and eliminates manual staff monitoring. The evaluation process will assess proposals on a total of 3,000 points, with 2,500 points dedicated to technical criteria including experience (1,000 points), workplan (250 points), results and data reporting (350 points), access (350 points), approach (250 points), and module and data security (300 points). Vendors must submit both technical and cost proposals electronically by December 11, 2025, at 3:30 PM, with written questions due by November 10, 2025, and Commonwealth responses anticipated by November 26, 2025. The initial contract term is two years, with four optional two-year renewal periods available.

The solicitation does not explicitly indicate specific set-aside designations for disadvantaged businesses, though the Resident Bidder Status affidavit suggests preferences for Kentucky-based businesses. Contractors must comply with extensive technical requirements, including maintaining NIST SP 800-53 security controls, data encryption standards, and obtaining FedRAMP or HITRUST certification for cloud solutions. The vendor must also carry comprehensive insurance coverage of $1,000,000 per occurrence for commercial general liability and professional liability. While no specific budget range is disclosed, vendors must submit a firm fixed price proposal and are prohibited from including federal excise tax, Kentucky sales tax, or use tax in their pricing. The system must protect personally identifiable information per KRS 61.931 and be completed within 90 calendar days of the award date, with potential one-month extensions possible through mutual written agreement. Proposals scoring below 50% of the maximum technical points will be disqualified from further consideration, and the Commonwealth reserves the right to require oral demonstrations from the top three ranking vendors.