ITS60 RFQ for Saas Customer Support System
Closed State & local contract opportunity Posted
- Solicitation number
- BD-27-1059-MAOIG-MAOIG-132087
- State
- Massachusetts
- Responses due
Opportunity facts
- NIGP code
- UNSPSC code
- Point of contact
-
- Marcelle Payen marcelle.payen2@mass.gov (617) 722-8805
Opportunity details come from commbuys.com. Updated .
About this opportunity
The Commonwealth of Massachusetts is requesting quotes for a Software-as-a-Service customer support ticketing portal system under ITS60 RFQ 2027.02, with quotes due August 24, 2026. Responses and inquiries should be submitted via email to rfr.responses@mass.gov.
The procurement seeks a customer service ticketing portal to modernize the state's support infrastructure. Functional requirements, technical specifications, and service-level expectations are detailed in the RFQ document. The source does not disclose estimated contract value, contract term, incumbent status, evaluation criteria, or pre-quote meeting details. Interested vendors must review the full RFQ documentation for complete scope and timeline information.
Opportunity text
Please email quotes and inquiries to rfr.responses@mass.gov. Review RFQ document for scope and timeline
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