IT Maintenance Contract

The State of Nevada is seeking proposals from qualified vendors to provide comprehensive Information Technology (IT) support services for the Nevada Attorney for Injured Workers (NAIW), a state agency that represents individuals who have been injured in work-related accidents. The selected contractor will be responsible for general end-user support, user access administration, technical issue resolution, desktop software administration, support for the Time Matters case management system, and backup and recovery process management. Vendors must have experience with thin client desktop software, Windows Server environment, server backup software, Time Matters software, Microsoft SQL Server, and working with a law office environment. The contract term is for two years, from July 1, 2024 to June 30, 2026, and vendor proposals are due by 4:00 PM on May 9, 2024. Evaluation criteria for the proposals include the vendor's company information, proposed scope of services, staff qualifications, firm background, and the annual cost for the two-year period.

The State of Nevada's standard contract and insurance requirements apply to this procurement, and the contract is subject to approval by the Nevada State Board of Examiners. There are no set-aside designations or restrictions on the types of organizations that can respond, and the State does not charge any fees for legal representation provided by NAIW. The current incumbent or any contractors are not specified, and the budget range for the two-year contract term is not provided in the available information.