NAIW Formal Solicitation IT Support Services April 2024.docx

STATE OF NEVADAJOE LOMBARDO

Governor

DEPARTMENT OF BUSINESS AND INDUSTRYDR. KRISTOPHER SANCHEZ

Director

EVAN BEAVERS

Administrator

NEVADA ATTORNEY FOR INJURED WORKERS

Formal Solicitation Request for Proposal for IT Support Services

Date: April 26, 2024

To: Vendors/Contractors From: Nevada Attorney for Injured Workers Re: Request for Proposal for IT Support Services

Purpose:

The purpose of this solicitation is to obtain quotes from qualified vendors to provide comprehensive Information Technology (IT) support for the Nevada Attorney for Injured Workers.

Key Proposal and Contract Dates

Background:

The Nevada Attorney for Injured Workers (NAIW) is a state agency that represents people who have been hurt in a work accident or have suffered the onset of an occupational disease. They help their clients get workers' compensation benefits. NAIW does not charge a fee for legal representation.

In most situations, NAIW becomes involved with a case only after it has gone before a Hearing Officer and the case has been appealed to the Appeals Officer level.

NAIW operates out of two Nevada offices – Carson City and Las Vegas. They have approximately 32 employees. NAIW’s IT infrastructure includes two servers in each office. They manage their cases using the LexisNexis Time Matters software which is hosted on their local server. The staff use thin-client HP workstations with the desktop software running on the server.

Scope:

The selected contractor will provide IT support services to the NAIW. This includes:

· General end-user support

· Administering user access

· Assisting users with technical issues

· Administer desktop software

· Install updates

· Supporting the Time Matters case management system

· Ensure the system is up and fully functional

· Install upgrades and patches

· Troubleshoot and resolve user issues

· Backup and recovery

· Monitor and ensure backups are properly executed

· Recover servers and system if they fail

· Administer servers

· Install operating system and software updates and patches

· Resolve issues

· Administer SQL Server (database software for the Time Matters System)

· Monitor systems and resolve issues

· Install updates

· Implement and maintain

· State policies and procedures

· Industry best practices

· Ensure business continuity

· Create, implement, and maintain backup and recovery plan

· Periodically test the recovery plan (actual tests) Vendor Qualifications The vendors staff assigned to support the NAIW must have experience with the following:

· Experience implementing and supporting thin client desktop software like what NAIW is using (primarily Microsoft).

· Experience setting up and maintaining a Windows Server environment.

· Experience setting up, operating, and monitoring server backup software. Also, experience with recovery of databases and file servers.

· Experience installing, configuring, and supporting thin client desktop systems.

· Experience with Time Matters case management software. This includes software updates and issue resolution.

· Experience with Microsoft SQL Server software.

· Experience working with a law office.

· Knowledge and experience working with local area networks (including configuring, and troubleshooting).

· Knowledge of industry system security practices and standards.

· The vendor must be able to provide onsite support if needed

· Assigned staff must pass a criminal background check

Contract Timeframe:

7/1/2024 – 6/30/2025 and 7/1/2025 – 6/30/2026

Vendor Questions and Answers Vendors can submit questions and/or comments via E-Pro. Questions/comments must be submitted no later than 5:00 PM, Thursday, May 2, 2024. NAIW will publish responses no later than Monday, May 6, 2024.

Vendor Response:

Vendor proposals should include the following (a specific format is not required, but proposals must be clear and easy to understand):

1. Company Information Company Name:

Ownership Type (sole proprietor, partnership, etc.):

State where incorporated:

Date of incorporation:

Number of years in business

List of Top Officers:

Location of Company Headquarters:

Location(s) from which employees will be assigned for this project:

Staff to be assigned to project:

2. Proposed scope of services and how it aligns to NAIW’s support needs.

a. Include any key assumptions.

3. Proposed staff and qualifications.

4. Firm background and qualifications.

5. Annual cost for the two-year period.

State of Nevada Contract and Insurance Requirements Attached to this request you will find the State’s standard Contract for Services of Independent Contractor form for your review. Please give special consideration to Attachment BB, as this identifies the insurance limits contracted vendors will be expected to maintain for the life of the contract.

Vendor Response Deadline:

Vendor proposals/quotes are due no later than 4:00 PM (pacific time), May 9, 2024. Vendors must submit through E-Pro.

Carson City: 1000 E. William Street, Suite 208 Carson City, Nevada 89701 - Telephone (775) 684-7555 - Fax (775) 684-7575

Las Vegas: 2200 S. Rancho Drive, Suite 230 Las Vegas, Nevada 89102 - Telephone (702) 486-2830 - Fax (702) 486-2844 www.naiw.nv.gov naiw@naiw.nv.gov image1.gif