Information Technology and Consulting Services

The Town of Bristol, Rhode Island, located in Bristol County, is seeking sealed bids for comprehensive Information Technology and Consulting Services through Bid #1066. The procurement solicits a vendor to provide 24/7/365 IT support across multiple municipal facilities including Town Hall, Police Department, Fire Department, and Community Development. Required services encompass critical systems management, data and security management, technical support, strategic planning consultation, help desk and on-site support, and disaster response capabilities. The bid evaluation will utilize a 100-point scoring system with weighted categories: Bidder's Qualifications and Experience (20 points), Personnel Capacity (15 points), Service Response Times (15 points), Reference Checks (10 points), Disaster Response and Recovery Plan (10 points), Rhode Island-based Firm status (10 points), and cost evaluation (20 points). Proposals are due by 12:00 P.M. local time on Wednesday, May 28, 2025, with submission requirements of one original, one copy, and one electronic USB copy. Bidders must demonstrate technical expertise in specific environments including CJIS requirements, IMC public safety software, CSI Technology CAD, and HIPAA compliance.

The solicitation requires bidders to maintain Workman's Compensation and Comprehensive General Liability Insurance with minimum coverage of $1,000,000. While no specific set-aside designations for disadvantaged enterprises are mentioned, the bid awards preference points to Rhode Island-based firms. The Town anticipates approximately 625 service hours annually for scoring and contract estimation purposes. No incumbent vendor information is provided in the documentation. Bidders must showcase technical understanding of complex municipal technology infrastructures and demonstrate capability to integrate with existing systems across various departments. Insurance requirements, technical proficiency, and responsive service capabilities will be critical evaluation factors. Although a specific budget range is not explicitly stated, the comprehensive nature of the services and the point-based evaluation suggest a significant annual contract value for comprehensive IT consulting and support services.