Hunter Report - Telephone Service

The State of Idaho, specifically the Idaho Department of Fish and Game (IDFG) through the Division of Purchasing, is seeking a contractor to provide telephone services for mandatory hunter reporting. The primary objectives include maintaining a telephone call center for incoming hunter reports and conducting a telephone survey of hunters who have not yet filed their mandatory reports. In 2023, approximately 257,000 hunting tags were sold to 167,000 individual hunters, with 178,000 reports filed, including 18,000 by phone and 7,700 from a non-compliance survey. The contractor will be responsible for operating a call center capable of handling incoming calls from hunters filing reports and making outgoing calls to hunters who have not yet submitted their required information. Key deliverables include data entry of hunter report information, quality control, and comprehensive reporting to IDFG. The initial contract term is one year, with the potential for a total contract period of five years. The Request for Proposal (RFP) requires offerors to provide fully-burdened rates for incoming calls resulting in data entry, outgoing calls resulting in data entry, and outgoing call attempts. A pre-proposal conference or specific bidders' meeting is not explicitly mentioned, but the proposal is due by May 13, 2024.

The solicitation does not specify any specific set-aside designations or restrictions on respondent types. The current contractor for this service is Brandt Information Services LLC, which also maintains the online reporting website for hunters. The RFP indicates that IDFG will provide the contractor with a database of hunters to contact for the non-compliance survey. There are no minimum or maximum quantities guaranteed, and the cost proposal will require detailed pricing for different types of calls and data entry. While a specific budget range is not provided, the scale of the project suggests a significant annual contract value, given the volume of hunting tags sold and reports to be processed. The contractor will need to demonstrate capabilities in call center operations, data management, and customer service specific to hunter reporting. Insurance requirements and standard State of Idaho contract terms will apply to the selected vendor, who will be responsible for maintaining professional standards and accurately capturing critical wildlife management data.