Appendix E - Averages.xlsx

This document appears to be an Excel spreadsheet titled "Appendix E - Averages.xlsx" that contains information related to a state or local government contract opportunity. The spreadsheet provides data on incoming and outgoing call volumes, with columns indicating the average number of calls per day and the highest number of calls in a single day, across various months from January 2023 to January 2024. The data suggests this contract opportunity may involve a call center or customer service-related service. No other details about the specific contract, such as scope of work, timeline, or response requirements, are provided in the document.

The spreadsheet data does not contain any information about pricing terms, set asides, incumbent vendors, funding requirements, or other salient contractual details. The purpose of this document appears to be to provide historical call volume data to potential bidders, but the context and specifics of the overall contract opportunity are not included.