Hermann License Office

The Missouri Department of Revenue is issuing a competitive proposal solicitation (DOR 0000000007SL-2) for the management and operation of the Hermann License Office, a motor vehicle and driver licensing facility in Hermann, Missouri. The solicitation seeks qualified vendors to provide comprehensive customer service and office management services for motor vehicle registration, titling, driver license issuance, and related administrative functions. The contractor must establish and maintain a suitable office location within Hermann city limits meeting specified square footage requirements, including a customer service area, waiting area, and 60 square feet of inventory storage, with full ADA accessibility compliance and security systems featuring camera surveillance. Operational requirements mandate a minimum of 32 hours per week across four days with one motor vehicle workstation and two driver license workstations, comprehensive personnel training, customer service standards compliance, financial reporting, inventory management, and adherence to all state policies and procedures. Contractors will be compensated solely through processing fees established under Missouri Revised Statute Section 136.055, with anticipated annual compensation of approximately $123,100 based on historical transaction volumes of 19,631 transactions. Evaluation criteria award up to 266 total points distributed across technical proposal elements (223 points), vendor status preferences (40 points), and business enterprise designations (3 bonus points). Proposals must be submitted electronically through MissouriBUYS no later than September 9, 2025, at 2:00 PM Central Time, with the contract period effective immediately upon authorization through five years, with an option for an additional five-year renewal.

The solicitation offers a vendor status preference of up to 40 points for political subdivisions or tax-exempt entities, and an additional 3 bonus points for service-disabled veteran business enterprises. Contractors must maintain a minimum of $31,000 in available credit or unencumbered assets and obtain crime insurance with an annual premium of $168.03, with all required financial documentation including notarized Credit and Asset Verification Forms and security clearance reports dated no earlier than sixty calendar days prior to the September 9, 2025 deadline. Vendors and their officers must demonstrate full tax compliance by filing and paying all applicable personal property and federal and Missouri state taxes, and properly titling and registering all motor vehicles and vessels. The submission package includes mandatory exhibits (A through I) covering operating agreements, the proposed Contract License Office Manager statement of acknowledgement, and tax compliance verification for the vendor, its officers, and their spouses. No incumbent vendor or current contractor information is specified in the available documentation, nor is there mention of existing technology infrastructure requirements for integration. The contract represents a fixed-fee opportunity based on transaction volume processing fees, with no additional compensation or budget allocation beyond the anticipated $123,100 annual fee structure, presenting a revenue-dependent engagement model for qualified operators.