HelpDesk module for our existing Kaseya/ Unitrends software.

West Virginia's Educational Broadcasting agency, through the Department of Administration Purchasing Division, is seeking a HelpDesk module software package to integrate with its existing Kaseya/Unitrends IT management suite. This is a sole source procurement (ASSD 0439 EBA2600000002) classified as a direct award, indicating that only one vendor has been determined capable of meeting the technical requirements. The specific deliverable is the Unitrends Autotask ITSM Edition with Quickstart Light Onboarding, which will replace the agency's outdated help desk system and must integrate seamlessly with the current infrastructure. The procurement requires the vendor to be a manufacturer-authorized reseller of the software package. The solicitation was posted on April 22, 2026, with a closing date and time of May 1, 2026, at 3:00 PM, and a delivery deadline of Monday, May 4, 2026. Inquiries should be directed to Cecil Dale Malcomb, the procurement officer, at (304) 254-7858 or dmalcomb@wvpublic.org. The bid receiving and shipping location is 124 Industrial Park Road, Beaver, West Virginia 25813.

This procurement is structured as a sole source direct award with no competitive bidding process, set-asides, or multiple vendor participation. The justification for the sole source designation is based on Kaseya's exclusive partner pricing structure through the designated authorized reseller, which provides cost savings unavailable through direct manufacturer purchase. The contract has been directed to Insight Public Sector, Inc., the authorized reseller, based on this manufacturer partnership arrangement. The contract encompasses one onboarding license and multiple annual licenses with coverage spanning from May 1, 2026, through June 30, 2030, totaling 49 months. The total contract value is $13,661.20, consisting of an initial onboarding fee of $1,392.75 and $278.80 per month for the duration of the service period. No specific set-aside designations for disadvantaged enterprises or other restricted vendor classes are indicated in the available procurement documents.