Final_ASSD_0439_EBA2600000002_1_WV_ASSD_FORM.PDF

This is an Agency Sole Source Determination form issued by the State of West Virginia Department of Administration Purchasing Division for a HelpDesk module to integrate with the state's existing Kaseya/Unitrends software. The solicitation, numbered ASSD 0439 EBA2600000002, was issued on April 22, 2026, with a closing date of May 1, 2026, at 3:00 PM. The procurement is classified as a sole source acquisition, indicating that the state has determined only one vendor is capable of providing the specified HelpDesk or call center software module. The contracting agency is Educational Broadcasting, with the bid receiving and shipping location at 124 Industrial Park Road, Beaver, West Virginia 25813. Inquiries regarding this solicitation should be directed to Cecil Dale Malcomb, the buyer, at (304) 254-7858 or dmalcomb@wvpublic.org.

The solicitation requests pricing for a HelpDesk or call center software module, identified under commodity code 43231501. No specific quantity is indicated in the line item detail. As a sole source procurement, this contract opportunity does not involve competitive bidding, set-asides, or multiple vendors; rather, it represents the state's determination that the specified vendor uniquely meets the technical requirements for integration with the existing Kaseya/Unitrends infrastructure. The form provides standard terms and conditions applicable to all offers, though specific pricing details and contract payment terms are not detailed in this determination document.