Fulton County Multi-Functional Devices and Service

Fulton County, Georgia, Department of Information Technology issued RFP 23RFP139160B-EC on August 11, 2023, requesting proposals for leasing approximately 541 digital multi-functional devices (MFDs) and comprehensive support services countywide, with proposals due September 15, 2023, at 11:00 a.m. and a pre-proposal conference scheduled for August 30, 2023, at 11:00 a.m. via Zoom webinar.

The scope includes lease of new (not refurbished) MFDs; all consumable supplies except paper; preventive maintenance and repair services with response times of four business hours for the downtown campus (141 Pryor Street, SW, Atlanta) and eight business hours for remote facilities; fleet and account management; operator training; and value-added managed services including print management, electronic fax solution supporting 6,000 accounts, patron printing and scanning, remote printing, and document management. Equipment must comply with Fulton County IT security standards, support multiple authentication types, achieve HIPAA compliance, and integrate with Microsoft Active Directory and Office 365. A dedicated onsite support team of at least three personnel is required at the downtown campus, operating Monday through Friday, 8:00 a.m. to 5:00 p.m. Proposals must include detailed transition plans with a dedicated project manager, service level agreements guaranteeing 95% equipment availability, and all shipping, insurance, freight, rigging, installation, and removal costs. Monthly invoicing covers lease charges, per-page charges, and service costs through the County's Cost Proposal Form.

The contract runs through December 31, 2024, with four optional one-year renewal terms through December 31, 2028, subject to annual Board approval and budget appropriation. The Board of Commissioners was scheduled to consider award on November 1, 2023. The contract was awarded to Standard Office Systems of Atlanta, Inc., of Duluth, Georgia, on February 7, 2024, for $724,581.72.