Full-Service Collection Agency Services

The State of Nebraska, specifically the Department of Revenue, is seeking a full-service collection agency to recover delinquent personal and business tax accounts through a competitive Request for Proposal (RFP) numbered 123370 O3. The solicitation aims to select qualified bidders to provide comprehensive collection services, including sending demand letters, obtaining judgments, and potentially executing garnishments for tax debts. Proposing agencies must demonstrate capabilities in securely handling taxpayer information, complying with Publication 1075 confidentiality requirements, and implementing effective collection strategies. The RFP was released on October 30, 2025, with responses due by November 21, 2025, at 2:00 p.m. Central Time, and outlines an initial three-year contract term with options for three additional one-year renewals. Evaluation criteria will primarily focus on the agency's performance in collecting referred account values, with compensation structured as a percentage of funds collected, not exceeding 50% per Nebraska Revised Statute 77-377.02. The Department of Revenue reserves the right to award contracts to multiple agencies and assign accounts based on individual performance metrics.

The RFP does not specify explicit set-aside designations or restrictions for disadvantaged enterprises. The contract allows for non-exclusive arrangements, meaning multiple collection agencies may be engaged simultaneously based on their collection effectiveness. While no incumbent vendors are mentioned, the solicitation requires potential contractors to provide detailed cost proposals using the accompanying Excel cost sheet, which includes considerations for staffing costs, labor expenses, employee benefits, and operational costs. The compensation model is performance-based, with agencies earning a percentage of collected funds, though the exact budget range is not definitively stated in the provided documents. Intellectual property generated during collection efforts will be assigned to the Department of Revenue, and selected agencies must demonstrate robust technological capabilities for secure information handling and collection tracking. The state will evaluate agencies based on their ability to maximize recovered tax revenues while maintaining strict confidentiality and compliance with state regulations.