Employee Wellness Platform

The City of Phoenix, Arizona, Finance Central Procurement division is soliciting sealed proposals under RFP PS-27-0485 for employee wellness platform services, with proposals due December 10, 2026 at 2:00 p.m. through the City's Procurement Portal. The RFP identifies no set-asides, but the contract carries Federal Transit Administration DBE-Neutral obligations under 49 CFR Part 26, including an annual Small Business Participation Plan, monthly small business utilization reporting, and City approval before any small business subcontractor is released, substituted, rescoped, or reduced.

The platform serves approximately 15,000 full- and part-time employees plus eligible spouses and Qualified Domestic Partners, with about 3,500 current participants. Required functions include health risk assessments, primary care provider visit attestations, wellness challenges, wearable and biometric data integration, real-time reporting, participant communications, and administrative dashboards. The contractor must support two participant segments: Segment A (medical plan enrollees with enhanced access) and Segment B (eligible non-medical plan enrollees). The platform must be fully implemented 120 days before the January 1, 2028 plan year start. Required operations include dedicated account management, 24/7 participant support with live representatives from 7:00 a.m. to 6:00 p.m. Arizona time, weekly eligibility file acceptance, monthly reporting, and encrypted data exchange. The contractor must comply with HIPAA and GINA under a Business Associate Agreement (Exhibit C) that requires breach reporting within 60 calendar days of discovery.

Minimum qualifications require five consecutive years operating an employee wellness platform and five years serving private or public entities comparable in size to the City of Phoenix. The contractor must be lawfully authorized to conduct business in Arizona. Pre-award data privacy risk screening and vendor security maturity assessment are mandatory for contract execution.

The term is five years with a one-year extension option. The fee schedule references January 1, 2028 through December 31, 2032. Pricing must be all-inclusive and firm for the full term, with initial rates guaranteed. The City may terminate without penalty if pricing is not industry competitive, and a Most Favored Nations clause requires the contractor to offer any more favorable fees given to similarly sized clients with comparable risk profiles, which the City has 30 days to elect. The contractor must post a performance bond equal to 10 percent of the total administrative fee amount immediately after award notice and place at least 10 percent of total administrative fees at risk for performance guarantees. Participant incentives reach up to $60 per month, reduced to $40 monthly for single-participant completion, and the City may modify the incentive structure at no additional cost during the term.

Evaluation weights are Method of Approach at 42.5 percent (425 points), Qualifications and Experience at 30 percent (300 points), and Pricing Proposal at 27.5 percent (275 points). Pricing details go on Attachment 1 Financial Worksheet and are due with initial offers. A non-mandatory pre-offer conference is scheduled for November 16, 2026. Written inquiries are due November 19, 2026 at 12:00 p.m., and question responses will be issued by December 2, 2026.