Emergency Purchase Statement nCov hotline.SIGNED.020720.pdf

This document is an Emergency Purchase Statement related to the establishment of an nCov hotline service in the state of Illinois. The Illinois Department of Public Health is seeking to rapidly procure a hotline service to respond to the surge of calls from clinicians and the general public regarding the novel coronavirus outbreak. The hotline service is required to be operational on an emergency basis within a short timeframe. The contract is anticipated to have a term of up to six months, with the possibility of extension.

The document provides details on the scope of work, which includes providing a fully-staffed call center to respond to inquiries, referrals, and guidance related to the novel coronavirus. The hotline must be accessible 24 hours per day, 7 days per week. Pricing terms are not specified, but the emergency nature of the procurement indicates the need for rapid implementation and flexibility in contracting. Funding sources are not explicitly stated, but it is likely that this service is being procured with state and/or federal emergency response funds to address the ongoing public health crisis.