Emergency Purchase Statement nCov hotline.SIGNED.020720.pdf

This document is an Emergency Purchase Statement for the nCov hotline in the state of Illinois. The Illinois Department of Public Health executed this emergency procurement to establish a hotline for COVID-19 related inquiries and information. The statement details the scope of work, including the requirement to provide a call center, staffing, and technical support to operate the hotline on a 24/7 basis. The total contract value is $2.6 million, and the initial term is from February 7, 2020 to August 7, 2020 with the option to extend for an additional six months.

The pricing structure includes a monthly fixed fee of $432,000 for the call center operations and staffing, as well as variable costs of $1 per call. The contract was awarded on an emergency basis due to the critical need for the hotline services during the COVID-19 pandemic. Funding for this contract is provided through state appropriations. No set-asides or incumbent information is included in the statement.