Eleven Labs Subscription Renewal

Maryland Health Benefit Exchange (MHBE) is soliciting bids under IFB BPM059237 for a 12-month Eleven Labs enterprise subscription renewal, with pre-bid conference attendance forms due November 12, 2026, the virtual pre-bid conference on November 16, 2026 at 1:30 p.m. EST, and bids due December 1, 2026 at 11:00 a.m. EST. Bidders must be authorized resellers of Eleven Labs and submit proof of authorization with their bids. The procurement is a Competitive Sealed Bid with a firm fixed price, and MHBE will award to the most favorable total bid price. The MBE subcontracting goal is 0%.

The subscription covers the Tier A solution for the effective period February 9, 2027 through February 8, 2028. It includes Text-to-Speech, Speech-to-Speech, Speech-to-Text, Instant Voice Cloning, Agents, Web and API capabilities, Voice Isolation, Speech Engine, Professional Voice Cloning, and Enterprise Music Lite. Quantities include 60 Agents Concurrency, 11 Professional Voice Slots, 30,000 Voice Slots, and 11 Workspace Seats. The selected contractor completes the order form directly with Eleven Labs. The procurement is funded with Medicaid funds under CFDA 93.778, and contractors must comply with applicable federal funding requirements.

MHBE requires monthly invoices with usage reports and pays within 30 days of receipt. Bids must be submitted electronically through eMaryland Marketplace Advantage (eMMA), with no paper or facsimile submissions, and remain irrevocable for 120 days after the closing date. Tracey D. Gamble is the Procurement Officer, and Greg Yaculak is the Contract Monitor.