E-Payment Services - OA, Information Technology Services

The State of Missouri, through the Office of Administration's Information Technology Services Division, is seeking a comprehensive E-Payment Services vendor to support various state agencies statewide. The Request for Proposal (RFP) solicitation number RFPT30034901901597 requires vendors to provide electronic payment processing services, including accepting payments via credit card, debit card, and electronic check transactions. Key deliverables include developing an interactive voice response (IVR) system, generating transaction reports, and ensuring secure payment processing across multiple state agencies. Vendors must complete and submit detailed pricing on Exhibit A Pricing Pages (sections A.1 and A.2), which outline transaction pricing across different volume tiers and payment methods. A mandatory pre-proposal conference was held on May 29, 2019, at the Harry S. Truman Building in Jefferson City, with teleconference options available. The solicitation period ran from May 20, 2019, to July 8, 2019, with six addenda issued to clarify pricing exhibits and transaction scenarios. Vendors were required to acknowledge and respond to all addenda, with payment terms set at Net 45 Days and delivery terms specified as Free On Board Destination.

The RFP does not specify any specific set-aside designations or restrictions on responding organizations, indicating the opportunity is open to all qualified vendors. No incumbent vendor information was explicitly detailed in the documentation. The solicitation includes multiple supporting attachments such as sample IVR scripts, historic e-payment transaction data, and confidentiality agreements for both the Department of Revenue and Information Technology Services Division. While no specific contract value or budget range was provided, the documents include historical transaction data to help vendors understand the potential service volume. Vendors must comply with state confidentiality requirements and data security standards, including safeguarding Federal Tax Information contract language. Attachments also provided technical specifications for file layouts, reconciliation processes, and integration requirements. The contract appears designed to establish a comprehensive e-payment services solution that can be utilized across multiple Missouri state agencies, with potential for long-term implementation based on performance and service quality.