E-Licensing

The Commonwealth of Massachusetts, through the Executive Office of Public Safety and Security, Department of Public Safety (DPS) and the Department of Fire Services (DFS), is seeking a qualified vendor to provide and deploy a turnkey automated Licensing and Inspections system. The proposed system must incorporate a licensing management system and an inspection management system that are fully integrated. The system must handle over 90 different license types and integrate with existing databases and third-party inspectors. Key requirements include browser-based functionality, online payments, reporting and analytical tools, and the ability to consolidate and streamline the agencies' processes. The evaluation criteria include the vendor's ability to meet requirements, experience, customer references, maintenance and support, proposal quality, cost, and compliance with the Affirmative Market Program. The RFR submission deadline is April 30, 2009, and the anticipated contract start date is May 22, 2009.

The procurement is open and competitive, subject to Massachusetts procurement laws, and is restricted to the issuing entities only. The contract has been awarded to System Automation with a high score of 563. The Commonwealth is seeking fixed pricing for the turnkey system and reserves the right to purchase the licensing and inspections systems jointly or as separate modules. The proposed contract has a 36-month base term with up to five one-year renewal options, and a budget of approximately $500,000.