Drug and mental health court case management system

The New Hampshire Judicial Branch (NHJB) is seeking a Database/Case Management Software as a Service (SaaS) solution for Drug and Mental Health Court Case Management System through RFP NHJB-2025-01. The procurement targets a comprehensive system to support case processing for drug courts and mental health courts across multiple jurisdictions, specifically serving 301 adult drug court participants in 10 superior courts and 109 mental health court participants across 7 jurisdictions. The proposed system must provide robust performance evaluation tools, support detailed case management workflows, and ensure strict compliance with HIPAA, CFR42 Part 2, and New Hampshire State confidentiality requirements. Evaluation of vendor proposals will follow a 100-point scoring methodology, with 25 points allocated to vendor experience/qualifications, 40 points for solution design, 10 points for innovation, and 25 points for cost proposal. Key procurement dates include the RFP release on February 14, 2025, vendor inquiry period ending February 28, 2025, final NHJB responses to inquiries by March 5, 2025, and proposal submissions due March 28, 2025. The initial contract term is one year with potential extensions up to two additional years based on satisfactory performance and continued funding.

Vendor requirements include having a proposed solution already successfully operating in production within other court systems, which may limit potential respondents. Payment terms are structured with 20% due upon completion of user acceptance testing, 60% upon implementation task completion, and 20% after successful warranty period. While no specific set-aside designations for disadvantaged enterprises are mentioned in the documentation, vendors must demonstrate robust technological capabilities and experience in developing court case management systems. The solicitation does not explicitly outline an incumbent vendor or specify a precise budget range, though the comprehensive nature of the system suggests a significant technological investment. Potential vendors must be prepared to integrate with existing judicial infrastructure and provide a scalable, secure solution that can effectively manage complex case tracking and reporting requirements for drug and mental health court participants across Belknap County and other New Hampshire jurisdictions.