Document Management Workflow

Greenville County is seeking a comprehensive Document Management Workflow solution to replace its current end-of-life document management system, specifically targeting automation within the Cityworks environment for Land Development and Subdivision Administration departments. The primary procurement objectives include acquiring a software product that enables document control, upload permission management, document type specification, markup capabilities, and seamless communication within a single platform. The Request for Proposal (RFP #25031) requires vendors to provide a solution that can integrate with Cityworks and streamline complex document processing workflows. Key evaluation criteria will assess vendor responsiveness, integration capabilities, markup functionality, and previous experience, with each criterion weighted equally. Critical procurement dates include a non-mandatory pre-proposal meeting on October 8, 2024, and a proposal submission deadline of October 22, 2024 at 3:00 pm, with a tentative contract award anticipated for November 5, 2024.

The procurement appears open to all qualified vendors, with a preference for references from South Carolina governmental entities. Vendors must submit comprehensive pricing including software, development, implementation, and travel costs, along with a separate pricing list for job titles and hourly rates. Insurance requirements are stringent, mandating comprehensive general liability ($1M per occurrence), automobile liability ($1M), statutory worker's compensation, and cybersecurity coverage ($1M per occurrence). Vendors must provide at least three professional references and demonstrate capability to simplify system upgrades and lower implementation costs. While no specific set-aside designations were mentioned, the county emphasizes the need for a vendor who can support their complex technological environment involving multiple existing systems. The current infrastructure involves Cityworks, and the new solution must seamlessly integrate with this existing platform. Though a specific budget range was not explicitly stated, the detailed insurance and technical requirements suggest a potentially substantial contract value for the selected vendor.