Dell ProSupport Maintenance & Renewal

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This state and local contract opportunity issued by the West Virginia Department of Education, Office of Infrastructure and Network Operations, seeks bids for the one-time purchase of Dell ProSupport maintenance and support renewal services. The agency is soliciting bids for the renewal of Dell ProSupport basic hardware support with next business day (NBD) onsite response for various Dell EMC devices and software, including Recovery Point for Unity, AppSync Software, and Unity XT 480F upgrades and extensions. The maintenance and support term is for 36 months, with the current support expiring on October 15, 2024 and the new term beginning on October 16, 2024. Bidders must include all shipping, delivery, and travel fees in their quoted price, as the agency will not pay or reimburse any additional fees. The contract will be awarded to the vendor providing the requested support services at the lowest total contract cost. The bid closing date is August 21, 2024 at 10:30 AM EST, and the question deadline is August 13, 2024 at 4:00 PM EST.

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The contract opportunity is limited to the West Virginia Department of Education and the jurisdictions of Kanawha County and Charleston City. No set-aside designations or restrictions on the types of organizations that can respond are mentioned. The solicitation does not provide any information about listed incumbent vendors or current contractors, nor does it mention any existing infrastructure or technology that requires integration. The total contract value was not specified, but the funding for this contract is contingent upon appropriations by the state legislature.