Custerom Relationship Management (CRM) System for Undergraduate and Graduate

Texas A&M University's Procurement Services has issued a Request for Information (RFI) for a Customer Relationship Management (CRM) System specifically designed to support undergraduate and graduate operations. The solicitation, referenced as TAMUSA-RFI-25-4008, seeks comprehensive CRM solutions that can effectively manage and streamline interactions across student lifecycle stages. Vendors must submit electronic responses through the AggieBid platform by August 15, 2025, at 2:00 pm CST, with strict adherence to submission guidelines. The procurement process requires interested vendors to be listed on the State of Texas Centralized Master Bidders List (CMBL) and mandates registration on the AggieBid site to participate in the solicitation. Potential bidders are advised to regularly monitor the AggieBid platform for potential addenda or updates to the bid documentation. The RFI emphasizes vendor responsibility for understanding and meeting all specified requirements, with explicit warnings that submissions received after the designated closing time will be automatically disqualified and not considered.

The solicitation appears to be open to vendors registered on the State of Texas Centralized Master Bidders List, with no explicit set-aside designations or restrictions for disadvantaged enterprises mentioned in the available documentation. While specific budget ranges or potential award values are not directly stated in the provided materials, the comprehensive nature of the CRM system request suggests a significant technology investment. The RFI indicates that the CRM system should integrate with existing university infrastructure, though specific technical requirements are not detailed in the summary. Vendors interested in responding must use the electronic submission process through AggieBid, with all detailed solicitation materials accessible via the provided link (https://bids.sciquest.com/apps/Router/PublicEvent?CustomerOrg=TAMU). Additional information and clarifications can be obtained through Texas A&M University's Procurement Services, contactable at their College Station, TX office or via telephone at 979.845.5887.