Courier Services for Des Moines Metro Area

The State of Iowa, Department of Administrative Services, is procuring comprehensive courier services for the Des Moines Metro Area through this competitive solicitation with a May 25, 2026 due date. The contract encompasses daily mail and package delivery services to 11 on-capital complex buildings and 22 off-complex state agency locations throughout the Des Moines area, with scheduled routes requiring two daily pickups (8:30 AM-12:00 PM and 12:00-3:00 PM Central Time) at most on-campus facilities and one daily pickup at select locations. The successful vendor must handle confidential documents, legal filings, medical/biohazardous materials, and equipment weighing up to 120 pounds, with specialized capabilities for oversized cargo upon advance notice, while maintaining proof of delivery documentation and providing monthly performance reports with itemized invoices. Service requirements include responding to next-day service requests received by 2:30 PM and maintaining 24-hour mail processing capabilities, with dedicated account representatives available Monday through Friday, 8:00 AM to 5:00 PM Central Time, and emergency contacts responding within 30 minutes for urgent issues. Performance standards mandate a 95 percent on-time delivery rate for scheduled routes, 90 percent for on-call deliveries, 95 percent on-call completion rate, zero tolerance for lost or stolen materials, and a minimum customer satisfaction rating of four out of five, with contract termination possible if standards are not met for two consecutive months or three months within any 12-month period. All costs including fuel, vehicle maintenance, insurance, and personnel must be included in base pricing without additional surcharges unless prior written approval is obtained, with pricing remaining firm during the initial contract term.

The solicitation documents do not identify any set-aside designations, disadvantaged enterprise requirements, or restrictions on eligible respondent types, nor do they reference any incumbent vendors, current contractors, or existing technology integration requirements. No specific budget ranges or award values are provided in the available contract documentation; however, the baseline service requirements are noted as zero-cost ($0.00) line items in the locations and pickup-drop-off schedule, suggesting these may represent internal cost allocations or baseline service expectations that will be subject to competitive bidding and pricing proposals from qualified courier service providers.