Consumer Experience Survey Development and Management

The State of Nevada Department of Administration Purchasing Division, on behalf of the Department of Employment, Training and Rehabilitation (DETR) Rehabilitation Division, is seeking qualified vendors to provide a new statistically sound random sample survey to be designed and implemented over the next four (4) years. The survey must encompass three populations of DETR's Bureau of Vocational Rehabilitation (BVR) and the Bureau of Services to Persons Who are Blind or Visually Impaired (BSBVI): BVR and BSBVI General Caseload consumers, BVR and BSBVI Transition consumers, and BSBVI's Older Individuals Who are Blind consumers. The surveys will be used to evaluate consumers' satisfaction with DETR's vocational rehabilitation program, services, and employment outcomes. The resulting contract shall be for a term of four (4) years, starting on January 9, 2022, subject to Board of Examiners approval. Vendors must include fixed prices for all associated costs and responsibilities, and will be evaluated based on their relevant experience, expertise and availability of key personnel, demonstrated competence, and conformance with the RFP requirements.

The procurement is open to all qualified vendors, and there are no set-aside designations or restrictions on the types of organizations that can respond. The incumbent vendor is not specified in the provided documentation. The total budget for the four-year contract is not disclosed, but the cost proposal includes detailed direct and indirect costs for the annual reporting of surveys, the consumer experience surveys for the BVR, BSBVI, and OIB populations, as well as other services.