Reference Questionnaire.doc
DOC document 110 KB Posted
- Solicitation number
- 90DETR-S1581
- Issued by
- Churchill County, Nevada
About this file
This document is a Reference Questionnaire for a State of Nevada Department of Administration Purchasing Division Request for Proposal (RFP) 90DETR-S1581 for Customer Experience Survey Development and Management services. The RFP is seeking a vendor to provide these services for the state and local jurisdictions of Carson City, Nevada. The Reference Questionnaire is to be completed by business references for the proposing vendor or any subcontractors. It requests information on the vendor's knowledge, expertise, flexibility, customer service, quality of work, and overall performance. Responses are to be submitted directly to the State by August 11, 2021.
The contract opportunity is for Customer Experience Survey Development and Management services for the State of Nevada and the local jurisdiction of Carson City. No other details about pricing, set asides, incumbents, funding, or contract term are provided in the Reference Questionnaire document.
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Other files
| File | Type | Posted |
|---|---|---|
| RFP Amendment 1 .docx | DOCX document | |
| Cost Schedule.xlsx | XLSX spreadsheet | |
| Insurance Schedule~1.docx | DOCX document | |
| Proposed Staff Resume.doc | DOC document | |
| Quote Instructions.pdf | ||
| 90DETR-S1581 Consumer Satisfaction Survey .docx | DOCX document | |
| LetterOfIntent~1.pdf |
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Text version
STATE OF NEVADA
DEPARTMENT OF ADMINISTRATION
Purchasing Division
515 East Musser Street, Suite 300 │ Carson City, NV 89701 Phone: 775-684-0170 │ Fax: 775-684-0188
BUSINESS REFERENCE’S RESPONSE TO REFERENCE QUESTIONNAIRE FOR
STATE OF NEVADA REQUEST FOR PROPOSAL (RFP) 90DETR-S1581
CUSTOMER EXPERIENCE SURVEY DEVELOPMENT AND MANAGEMENT
PART A – TO BE COMPLETED BY PROPOSING VENDOR – Please type or print
Name of Company Submitting Proposal:
PART B – IF APPLICABLE, NAME OF COMPANY ACTING AS SUBCONTRACTOR
FOR VENDOR IDENTIFIED IN PART A – Please type or print
Name of Subcontractor:
PART C – BUSINESS REFERENCE INSTRUCTIONS
| 1. |
| This Reference Questionnaire is being submitted to your organization for completion as a business reference for the company listed in Part A or Part B, above. |
| 2. |
| Business reference is requested to submit the completed Reference Questionnaire via email or facsimile to: |
State of Nevada, Purchasing Division
Subject:
RFP 90DETR-S181
Attention:
Purchasing Division
Email:
tbecker@admin.nv.gov
Fax:
775-684-0188
Please reference the RFP number in the subject line of the email or on the fax.
| 3. |
| The completed Reference Questionnaire MUST be received no later than 4:30 PM PT August 11, 2021 |
| 4. |
| Do NOT return the Reference Questionnaire to the Proposer (Vendor). |
| 5. |
| In addition to the Reference Questionnaire, the State may contact references by phone for further clarification, if necessary. |
| 6. |
| Questions regarding the Reference Questionnaire or process should be directed to the individual identified on the RFP cover page. |
| 7. |
| When contacting the State, please be sure to include the RFP number listed at the top of this page. |
| 8. |
| We request all questions be answered. If an answer is not known, please answer as “U/K”. If the question is not applicable, please answer as “N/A”. |
| 9. |
| If you need additional space to answer a question or provide a comment, please attach additional pages. If attaching additional pages, please place your company/organization name on each page and reference the RFP # noted at the top of this page. |
PART D – COMPANY PROVIDING REFERENCE – Please type or print
CONFIDENTIAL INFORMATION WHEN COMPLETED
Company Providing Reference:
Contact Name:
Title:
Contact Telephone:
Contact Email Address:
RATING SCALE:
Where a rating is requested and using the Rating Scale provided below, rate the following questions by noting the appropriate number for each item. Please provide any additional comments you feel would be helpful to the State regarding this contractor.
| Category |
| Rating |
| Poor or Inadequate Performance |
| 0 |
| Below Average Performance |
| 1 – 3 |
| Average Performance |
| 4 – 6 |
| Above Average Performance |
| 7 – 9 |
| Excellent Performance |
| 10 |
PART E – QUESTIONS:
1. In what capacity have you worked with this vendor in the past?
| 2. Rate the firm’s knowledge and expertise. |
| RATING: |
Comments:
| 3. Rate the vendor’s flexibility relative to changes in the project scope and timelines. |
| RATING: |
Comments:
| 4. Rate your level of satisfaction with soft and/or hard copy materials produced by the vendor. |
| RATING: |
Comments:
| 5. Rate the dynamics/interaction between the vendor and your staff. |
| RATING: |
Comments:
| 6. Rate your satisfaction with the products developed by the vendor. |
| RATING: |
Comments:
| 7. Rate how well the agreed upon, planned schedule was consistently met and deliverables provided on time. (This pertains to delays under the control of the vendor). |
| RATING: |
Comments:
| 8. Rate the overall customer service and timeliness in responding to customer service inquiries, issues and resolutions. |
| RATING: |
Comments:
| 9. Rate the knowledge of the vendor’s assigned staff and their ability to accomplish duties as contracted. |
| RATING: |
Comments:
| 10. Rate the accuracy and timeliness of the vendor’s billing and/or invoices. |
| RATING: |
Comments:
| 11. Rate the vendor’s ability to quickly and thoroughly resolve a problem related to the services provided. |
| RATING: |
Comments:
| 12. Rate the vendor’s flexibility in meeting business requirements. |
| RATING: |
Comments:
| 13. Rate the likelihood of your company/organization recommending this vendor to others in the future. |
| RATING: |
Comments:
| 14. With which aspect(s) of this vendor’s services are you most satisfied? |
| RATING: |
Comments:
| 15. With which aspect(s) of this vendor’s services are you least satisfied? |
| RATING: |
Comments:
| 16. Would you recommend this vendor to your organization again? |
| RATING: |
Comments:
PART F – GENERAL INFORMATION:
During what time period did the vendor provide these services for your organization?
Month/Year:
| TO: |
| Month/Year: |
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