Civil Case Management System

Closed State & local contract opportunity

Solicitation number
RFI-25-0001
State
Arizona
Responses due

Opportunity facts

UNSPSC codes
Show all 21
Point of contact

Opportunity details come from procurement.opengov.com. Updated .

About this opportunity

Written by GovTribe AI ·

The City of Phoenix Finance Central Procurement Department is conducting a Request for Information (RFI) for a Civil Case Management System to support the Law Department's approximately 3,200 annual matters involving 90 employee users. The procurement seeks a comprehensive software solution capable of creating case/matter assignments, generating workflows, tracking case-related documents, creating alerts and reports, and integrating with multiple existing systems including Microsoft Office/Outlook, NetDocuments, SAP, and TrialNet/Acuity. Key system requirements include robust search capabilities, time-entry functionality, docketing features, role-based permissions, and the ability to generate fillable templates. The RFI was released on September 4, 2025, with inquiries due by September 18, 2025, and full responses required by October 23, 2025, at 2:00 pm. Potential vendors are expected to provide detailed responses to 20 comprehensive questions covering industry knowledge, solution capabilities, implementation strategies, technical specifications, and staff requirements, with the ultimate goal of informing a future Request for Proposal (RFP).

The RFI explicitly states that this is an information-gathering exercise and does not constitute a formal solicitation or pre-qualification process for vendors. No purchases will be made as a result of this request, and participation is entirely voluntary. The City has not indicated any specific set-aside designations or restrictions on responding organizations, nor has it disclosed any incumbent vendors or specific budget ranges for the potential project. Vendors are encouraged to provide insights into integration challenges, implementation timelines, training approaches, and innovative technology solutions for transitioning from a paper-based to an automated case management system. The procurement is open to vendors with experience in developing comprehensive civil case management systems that can meet the complex technological and operational needs of a municipal law department, with particular emphasis on multi-software integration and scalable, user-friendly design.

Opportunity text

This Request for Information (RFI) is issued as a means of discovery and information gathering for a Civil Case Management System. The City of Phoenix (hereupon referred to as "the City") is seeking input from potential respondents to aid in the development of a Request for Proposal (RFP) for a Civil Case Management System, to create case/matter assignments and fillable templates, generate workflows, track case related documents, create alerts and reports to track litigation related deadlines, integrate role-based permissions and workflows, contain robust search capabilities, time-entry, docketing, and integrate with Microsoft Office/Outlook, NetDocuments, SAP, TrialNet/Acuity, and other City systems. To produce an effective RFP, the City is seeking information pertaining to a Civil Case Management System and the various aspects of its implementation in a multi-software integration. The goal of this Request for Information (RFI) solicitation is to invite Respondents to provide the City information as a means of discovery and information gathering for the eventual RFP.

The RFI is for planning purposes only and should not be construed as a solicitation nor should it be construed as an obligation on the part of the City to make any purchases.

This RFI should not be construed as a means to pre-qualify vendors.

This is not a formal solicitation, but a request for interested parties to provide information as specified herein.

Participation in this RFI is voluntary.

No purchases will be made as a result of this request. Any price information provided shall be used for general comparison purposes only. Do not include applicable state and local taxes.

OBTAINING A COPY OF THE RFI AND ADDENDA

Interested parties may download the complete RFI and addenda from https://procurement.opengov.com/portal/phoenix. Internet access is available at all public libraries.

Files

File Type Posted
Civil_Case_Management_System_(Addendum_#2_Revision).pdf PDF
Civil_Case_Management_System_(Addendum_#2_Revision).pdf PDF
Civil_Case_Management_System_(Addendum_#1_Revision).pdf PDF
Civil_Case_Management_System.pdf PDF
Addendum_Form.docx DOCX document
Addendum_Form.docx DOCX document
Addendum_Form.docx DOCX document
Addendum_Form.docx DOCX document

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