Citizens Eligibility Reimagined

This Invitation to Negotiate (ITN) is issued by Citizens Property Insurance Corporation (Citizens) to request competitive sealed Replies (Replies, each a Reply) from firms (Vendors) capable of providing comparative rater platforms and related services (Services) for Citizens' Clearinghouse (Clearinghouse) and Florida Market Assistance Plan (FMAP) platforms. Citizens is seeking to procure a comprehensive multi-platform solution that assists consumers and agents with obtaining and comparing offers of coverage for property insurance from available Florida admitted markets (Private Carriers) outside of Citizens, while enhancing Citizens' ability to validate consumer eligibility for Citizen's coverage. The Services are intended to provide a solution that informs the consumer/agent of the different Private Carrier coverage options available, while minimizing their data entry requirements and decreasing Citizens' costs. In the case of the consumer, the solution will assist with connecting the consumer to participating agents or carriers who can assist the consumer in pursuing such coverage. Ultimately, all proposed solutions should drive an intuitive and engaging user experience while guiding the user through the solution. The contract with Citizens' current Clearinghouse vendor, Bolt, Inc., expires August 22, 2023; as such, the new solution should be fully implemented by August 2023. Details and copies of the solicitation documents may be accessed at: https://www.citizensfla.com/solicitations. Additionally, a brief video presentation that provides an additional high-level overview of Citizens' intent for the Services can be accessed at: https://training.citizensfla.com/lms/citizensreimagined/story.html. The process for evaluating and selecting Vendor(s) is more fully described in Section 3 of this ITN. All Vendors should familiarize themselves with all requirements of this solicitation before submitting a Reply.