Central Operations for the Repair Ecosystem (CORE) Hub for Louisville’s Homeowner Repair Programs

Louisville/Jefferson County Metro Government is seeking a non-profit organization to develop and operate the Central Operations for the Repair Ecosystem (CORE) Hub, a city-wide coordination center for homeowner repair programs throughout Jefferson County. The selected organization will create a centralized system to manage applicant inquiries across existing and future home repair programs, with key deliverables including establishing a website and hotline, developing an Expression of Interest form, evaluating software platforms, creating standard operating procedures, and defining staff roles. The project requires designing operational structures and implementation tools for a comprehensive repair ecosystem model. Evaluation criteria will be weighted across four main areas: Understanding and Approach to Project (40 points), Organizational Capacity (20 points), Organizational Qualifications (20 points), and Compensation (20 points). A pre-bid meeting is scheduled for July 29, 2025, at 3:00 PM via Webex, with sealed proposals due by 3:00 PM on September 3, 2025, through Louisville Metro's Bonfire web portal. The project will be funded through a combination of General Funds and Community Development Block Grant (CDBG) funds, requiring compliance with specific federal regulations.

The procurement includes specific diversity contracting goals, with requirements for Minority Business Enterprises (15%), Female Business Enterprises (5%), and Hispanic Business Enterprises (0.5%). Proposers must complete Good Faith Effort (GFE) documentation demonstrating outreach to Minority, Female, and Hispanic Business Enterprises, including detailed subcontractor information and documentation of engagement efforts. The contract will be structured as a subrecipient agreement with payment terms of Net 30 days, and Louisville Metro provides preferences for minimum wage businesses and local vendors. Ten organizations are currently part of the Louisville Home Repair Network, including Habitat for Humanity of Metro Louisville, Hand in Hand Ministries, New Directions Housing Corporation, and others, which will likely serve as potential collaboration partners. While a specific contract value is not explicitly stated, the comprehensive nature of the project suggests a significant investment in developing a city-wide repair coordination infrastructure. Contractors must also comply with federal requirements, including provisions related to equal employment opportunity, civil rights protections, and environmental standards.